Terms & Conditions

This section has everything you need to know about our General Terms and Conditions and Data Protection.
Terms and conditions of sale


General

www.jungheinrich-profishop.co.uk is a website operated by Jungheinrich UK Ltd (otherwise referred to as ‘Jungheinrich’, ′we′, ′us′ or ‘our’) registered in England & Wales under company number 0757192 and our registered office is located at Sherbourne House, Sherbourne Drive, Tilbrook, Milton Keynes, Bucks, MK7 8HX. Our VAT number is 694436694.

These terms and conditions of sale (Terms) include our General Terms and Conditions of Sale. If any part of our General Terms and Conditions of Sale contradict these Terms, then these Terms will take precedence.

These Terms apply to any orders you place through www.jungheinrich-profishop.co.uk for products (Products) and any contract (Contract) that Jungheinrich offers and then makes with you in response to your order.

You should print a copy of these Terms and our General Terms and Conditions of Sale for your future reference.

Please note that our Conditions of website use, and Cookies policy also apply to your general access and use of our website, and our Privacy policy applies to our use of your personal information. We recommend that you read these carefully.

Making a purchase

Pricing

We list all our prices both exclusive and inclusive of VAT where appropriate. Please note that all our prices are subject to change without notice, so please check prices carefully before placing your order. On rare occasions, we may accidentally list an incorrect price for a Product on our website. Where the Product’s correct price is less than the listed price, we’ll charge you the lower amount when processing your order. However, if the Product’s correct price is higher than our listed price, we’re under no obligation to provide the Product to you at the incorrect (lower) price, even after we’ve sent you an order confirmation e-mail. In this situation, at our discretion we’ll either contact you for instructions before dispatching the Product, or reject your order and notify you of this.

Delivery costs

Delivery on all orders is exclusive of VAT. You will be notified of any applicable delivery charges at the time of placing your order.

When and where we deliver

We deliver Monday to Friday (except Bank Holidays) - we do not make deliveries over the weekend. We deliver to all mainland locations in England, Scotland and Wales. We may be able to deliver to the Isle of Man, Channel Islands or Northern Ireland, and some other remote locations, depending on the type of Products you’ve ordered. However, an extra charge will apply to these deliveries. Please note that we can’t deliver any Products outside of the United Kingdom.

To check whether we can deliver to your area, please call us on 0800 141 2268.

All the Products within your order must be delivered to a single address. For credit or debit card security reasons, we must deliver to the cardholder’s address the first time you use a different debit or credit card to pay for your order. After that, future deliveries can be made to different addresses.

Placing your order

You must accept these Terms in full before your order can be placed. You must be aged 18 or over to place an order with us. Our order process lets you check and amend any errors before submitting your order to us. Please take the time to read and check your order carefully at each stage of the process. Please make sure that you provide your correct phone number and email address when you place your order. When you place your order, this represents an offer to purchase Products from us. We’ll send you an email to confirm that we’ve received your order. However, this order confirmation email doesn’t mean that we’ve accepted your order (see below).

How to pay

You can pay for Products ordered through our website by debit or credit card, business purchase order or by bank transfer (BACS). We accept Visa and Mastercard credit cards. We’ll take payment for your order, including delivery charges, from your debit or credit card at the time you place your order. However, this doesn’t mean that your order has been accepted and if we reject your order for any reason (see below), or we can’t supply the Products you’ve ordered, we’ll credit your payment card with a full refund.

By using a debit or credit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. All debit or credit card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of the card refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your debit or credit card payment in accordance with your order or purchase.

Accepting your order, your Contract with us and situations where we may have to reject your order

Your order will be accepted when we dispatch your Product, unless we reject your order (see below). The Contract between us is formed at the time we dispatch your Products. If your order is dispatched in more than one delivery, each dispatch will form a separate Contract covering the Product(s) delivered under that dispatch. Without affecting any Consumer Cancellation Right which may apply (see below), you can cancel your order for a Product at no cost, at any time before we dispatch that Product. Before we’ve accepted your order, we reserve the right to tell you that your order has been rejected for any reason . In particular, all orders are subject to stock availability. We’ll tell you as soon as possible if we can’t supply one or more of the Products that you’ve ordered. If we can’t contact you about these out-of-stock Products, we’ll accept your order for the Products we do have in stock. If you’ve already paid for the unavailable Products, we’ll give you a refund for their purchase price.

Delivery

Timescales for delivery

We’ll always try our best to meet the estimated delivery timescales we give you. However, we won’t be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Products within 30 days of receiving your payment or within a longer time period if we’ve agreed this with you. If we can’t deliver your order within this timescale, we’ll let you know and give you the opportunity to either wait for the Products or cancel your Contract. If you choose to cancel, we’ll give you a full refund including any delivery charges that apply.

Number of deliveries

We’ll always try to make one single delivery where possible to minimise inconvenience. However, this may not always be possible. Where your order contains a mix of Products with different delivery lead times, the longest lead time will always apply to the entire order.

Receiving your deliveries

All deliveries must be received and signed for by a person aged 18 or over. If no one is available to take the delivery, we’ll call you to arrange a suitable date and time for redelivery. We may need to make an additional handling charge for this. If no one is available to receive the redelivery, we may cancel your order and refund your payment, minus any delivery and handling charges.


Faulty Products and Products delivered damaged

Your rights

In the unlikely event that a Product is faulty, not as described or delivered damaged, your rights are set out in our General Terms and Conditions of Sale. If you’re ordering Products from us as a consumer rather than in the course of your business, you may have additional legal rights and nothing in these Terms or our General Terms and Conditions of Sale will affect these rights.

Please contact us if there is an issue

If there are any issues with the Products you’ve ordered, please contact us straightaway so we can help. You can email us at profishop@jungheinrich.co.uk or call us on 0800 141 2268. Please have your order number to hand as well as details of the affected Product(s). If we offer you a refund, this will be credited to the card or account used to purchase the affected Product(s).


Manufacturers warranties and guarantees

Some Products are sold with a manufacturer's warranty, guarantee or similar assurance (please see the relevant product description on the website for further details). Any complaint, query or claim under a manufacturer's warranty, guarantee or similar assurance must be made direct to the manufacturer and we do not have any responsibility or liability under or in connection with any such warranty, guarantee or assurance.


Statutory rights if you are Consumer

Consumer Cancellation Right

If you’re ordering Products from us as a consumer, you have a statutory right to cancel any online or telephone orders (excluding orders for bespoke or made-to-measure Products) and receive a full refund, including standard delivery charges. This is your Consumer Cancellation Right and it applies in addition to any other rights set out under these Terms and our General Terms and Conditions of Sale.

How to exercise a Consumer Cancellation Right

To exercise your Consumer Cancellation Right, you must contact us at any time before the Products are dispatched or within 14 days of delivery, starting on the day after your delivery is made. If your order is delivered in multiple shipments, the 14 day period starts the day after the last instalment is delivered. If we receive your cancellation notice outside these timeframes, your Consumer Cancellation Right will not apply. Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you’ll be responsible for returning the Products to us at your own cost and within 14 days of cancelling your order.

How to return Products that have already been delivered to you when you’ve exercised your Consumer Cancellation Right

You can arrange for us to collect the Products by emailing profishop@jungheinrich.co.uk, or calling us on 0800 141 2268 with your order number and details of the Products you want to return. We’ll then arrange for the Products to be collected by our nominated carrier.

Your refund when you exercise your Consumer Cancellation Right

We’ll refund your returned Products as soon as possible and no later than 14 days after receiving them back. The refund will be made to the debit or credit card you used to pay for the Products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them.


Other cancellations/returns

Unless you have a Consumer Cancellation Right or faulty/defective Product any cancellations, returns and refunds are at our discretion. To enquire about cancellations and returns, please call 0800 141 2268 or email profishop@jungheinrich.co.uk with your order number and phone number. If we do accept a return of the Products, they must be returned in their original and unused condition within 7 days of the date of delivery to you. You’ll be responsible for returning the Products to us at your own cost and we may deduct a restocking charge from the amount of your refund.


Age requirements for certain Products

Where you place an order for or otherwise purchase age-restricted Products (such as solvents, aerosols, knives) you confirm that you are over the age of 18 and that (where applicable) delivery will be accepted by a person over the age of 18. We reserve the right to cancel your order or purchase if we reasonably believe you do not meet the age restrictions for certain Products.


Other important terms

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to Products supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).

If any part of these Terms is found to be invalid or unenforceable then, to the extent that it is invalid or unenforceable, the part in question will be treated as if it has been severed from these Terms. If this happens, the remaining parts of these Terms will continue in full force and effect. We reserve the right to make changes to these Terms in the future without giving notice. Any changes will be posted to this website and will take effect immediately. Therefore, you should read these Terms each time you access this website and before placing an order with us. These Terms and any Contracts shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.


If you are not satisfied with your purchase please contact profishop@jungheinrich.co.uk or by telephone on 0800 141 2268. We will try to resolve any issues that you have as quickly as possible.

Conditions of website use


Terms of website use

These are the conditions of use of this website. Please read them carefully as by viewing and using this website you indicate your acceptance of them and your agreement to be bound by them. You can print these conditions if you would like to retain a copy. Our Privacy Policy sets out how we will process information about you and also forms part of these conditions.

If you place orders for any goods from this website (where that functionality is available), your purchase will be governed by our Terms and Conditions of Sale.

If you are a consumer, nothing in these conditions will affect your statutory rights and if any of these conditions is held to be illegal, invalid or unenforceable in law, then it shall be deleted from these conditions but the remaining conditions will survive and continue to be enforceable.


Accessing our website

We reserve the right to revise this website or withdraw access to part or all of it at any time. We may also change these conditions from time to time so you should check back regularly as you will be bound by any changes from the next time you access the website.

The material and information on this website is directed solely at and is to be used only by persons who access it from within the United Kingdom. The release, publication or distribution of the information contained on this website in jurisdictions outside the United Kingdom may be restricted by laws that apply in other jurisdictions.


Account information and user identification

Where applicable, it is your responsibility to ensure the confidentiality of your account, user identification, password or any other information provided as part of our security procedures. You agree to accept responsibility for all activities that occur using your account, user identification or password and acknowledge that we shall not be liable to any person for any loss or damage which may arise as a result of your failure to keep this information secure. Please let us know immediately if you believe that your password, user identification or any other information provided as part of our security procedures has become known to anyone else, or if this information is being, or is likely to be, used in an unauthorised manner.

We reserve the right to disable any user identification, account or password, at any time, if in our opinion you have failed to comply with any of the provisions of these conditions of use.


Reliance on information on this website

Although we have taken reasonable care to ensure that the information on this website is accurate and up to date, you should not rely on it as it is provided on an ‘as is’ basis and for guidance only. We and our affiliated companies do not make any warranty of any kind (expressed or implied) as to, or accept liability for, (in each case to the extent permitted by law), the accuracy, completeness, currency or reliability of any information contained on this website.


Our liability

The material displayed on this web site is provided without any guarantee, condition or warranty and we accept no liability for:

(a) economic loss (examples of which are loss of revenues, data, profits, contracts, business or anticipated savings),

(b) business losses or expenses,

(c) loss of goodwill or reputation, or

(d) indirect loss or damage,

that arises from your reliance on, or the use of, the website (except for any claim arising from any purchases you make which will be governed by our Terms and Conditions of Sale).

However, we never restrict our liability in respect of fraudulent misrepresentation, death or personal injury caused by our negligence or any matter which it would be illegal for us to exclude, or try to, exclude our liability.


Viruses and hacking

We cannot guarantee the speed or security of this website and we shall not be responsible for or liable to you for any loss or damage caused to your computer equipment, programs or data arising as a result of the presence of any viruses, electronic bugs, Trojan horses or other technologically harmful material that may infect your computer due to the use of this website.


Links from our website

Where this website contains links to other websites or resources from other third parties they are provided for your convenience only. We and our affiliate companies have no control over the content of those sites or resources and we accept no responsibility for them or for any loss or damage that may arise from your use of them.


Copyright and trademarks

The copyright in all website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other materials on this website belongs to us, our affiliates and our suppliers.

You may download and print extracts from this website if you want to keep a copy or for your administrative purposes provided that you do not modify any material and you retain the copyright notice and provided that you do not make commercial use or gain from the website or any of its content. Any other use of material on this website is strictly prohibited without our prior written consent.

All brand names used in the website are trade marks or trade names of their respective holders. Your use of any of these names or titles may constitute an infringement of the holders' rights.


Jurisdiction and applicable law

This website, all its content and any contract brought into being as a result of its use shall be governed by and construed in accordance with English law. By using this website you agree to submit to the exclusive jurisdiction of the English courts.

Data protection declaration

1. Data protection at a glance

General information

The following notes provide a simple overview of what happens with your personal data when you visit our website. Personal data includes all data that can be used to personally identify you. For detailed information on the subject of data protection, refer to our data protection declaration, which we have provided below this text.


Data collection on this website

Who is the responsible party for the collection of data on this website (i.e. the "controller")?

Data processing on this website is conducted by the website operator. The relevant contact data can be found in the section "Information about the controller" in this data protection declaration.


How do we collect your data?

Some data is collected when you provide it to us. This could, for example, be data that you enter in a contact form.

Other data is collected by our IT systems automatically or after you consent to its collection during your website visit. This is primarily technical data (e.g. the web browser and operating system you are using or the time when you accessed the relevant page). This data is collected automatically when you access this website.


For what purposes do we use your data?

Part of the data is collected to ensure the correct functioning of the website. Other data may be used to analyse your user behaviour.


What rights do you have with regard to your data?

You have the right to obtain information regarding the origin, recipient and purpose of your stored personal data free of charge and at any time. You also have the right to request that this data be corrected or deleted. If you have given your consent to data processing, you can revoke this consent at any time for the future. Moreover, you have the right to request that the processing of your personal data be restricted under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time with regard to this and other questions on the subject of data protection.


Analysis tools and tools provided by third parties

When you visit this website, your browsing behaviour may be statistically evaluated. This is done primarily using analysis programs.

Detailed information on these analysis programs is provided in the following data protection declaration.

 

2. Hosting and content delivery networks (CDN)

We host the content of our website with the following provider.

External hosting

This website is hosted externally. The personal data collected on this website is stored on the host's servers. This can primarily be IP addresses, contact requests, meta and communication data, contract data, contact data, names, website access and other data generated via a website.

The external hosting is carried out for the purpose of fulfilling the contract with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of a secure, fast and efficient provision of our online offering by a professional provider (Art. 6(1)(f) GDPR). Where a corresponding consent has been obtained, the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

Our host(s) will process your data only to the extent necessary to fulfil their performance obligations and will follow our instructions in relation to this data.

We use the following host(s):

PlusServer GmbH
Venloer Straße 47
50672 Cologne
Germany


Commissioned data processing

We have concluded a data processing agreement for the use of the aforementioned service. This is a contract required by data protection legislation, which ensures that the personal data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.


Amazon CloudFront CDN

We use the content delivery network Amazon CloudFront CDN. The provider is Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg (hereinafter referred to as "Amazon").

Amazon CloudFront CDN is a globally distributed content delivery network. The information transfer between your browser and our website is technically routed via the content delivery network. This enables us to boost the global availability and performance capabilities of our website.

The use of Amazon CloudFront CDN is based on our legitimate interest in keeping the presentation of our web services as error-free and secure as possible (Art. 6(1)(f) GDPR).

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here:

https://aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/.

Further information on Amazon CloudFront CDN can be found here:

https://d1.awsstatic.com/legal/privacypolicy/AWS_Privacy_Notice__German_Translation.pdf.


Commissioned data processing

We have concluded a data processing agreement for the use of the aforementioned service. This is a contract required by data protection legislation, which ensures that the personal data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.

 

3. General notes and required information

Data protection

The operators of these pages take the protection of your personal data very seriously. We handle your personal data with utmost confidentiality and in accordance with legal data protection regulations as well as this data protection declaration.

When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This data protection declaration describes which data we collect and what we use it for. It also explains how and for what purpose your data is collected.

We would like to point out that data transmission over the Internet (e.g. communication via e-mail) can have security gaps. It is not possible to entirely protect data against access by third parties.


Information about the controller

The responsible entity for data processing on this website (i.e. the "controller") is:

Jungheinrich AG
Group Data Protection Officer
Frank Jastrob
Friedrich-Ebert-Damm 129
22047 Hamburg
Germany

Telefon: +49 40 6948 0
E-mail: frank.jastrob@jungheinrich.de

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses etc.).


Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion will take place after these reasons cease to apply.


General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, if special categories of data are processed according to Art. 9(1) GDPR. In the case of express consent to the transfer of personal data to third countries, the data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to the access to information on your end device (e.g. via device fingerprinting), the data processing is additionally based on Section 25(1) TTDSG. The consent can be revoked at any time. If your data is required for the fulfilment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, if your data is required for the fulfilment of a legal obligation, we process this data on the basis of Art. 6(1)(c) GDPR. Moreover, the data processing may be carried out on the basis of our legitimate interest according to Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this data protection declaration.


Data protection officer

We have appointed a data protection officer.

Jungheinrich AG
Group Data Protection Officer
Frank Jastrob
Friedrich-Ebert-Damm 129
22047 Hamburg
Germany

Telefon: +49 40 6948 0
E-mail: frank.jastrob@jungheinrich.de


Note on data transfer to the USA and other third countries

Among other things, we use tools from companies based in the USA or other third countries that are not secure under data protection law. When these tools are active, your personal data can be transferred to these third countries and processed there. We would like to point out that a level of data protection comparable to that of the EU cannot be guaranteed in these countries. For example, US companies are obliged to release personal data to security authorities without you as the data subject being able to take legal action against this. Therefore, it cannot be ruled out that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for monitoring purposes. We have no control over these processing activities.


Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You have the right to revoke your consent at any time. The legality of the data processing prior to the revocation remains unaffected by the revocation.


Right of objection against data collection in special cases as well as against direct marketing (Art. 21 GDPR)

If data is processed on the basis of Art. 6(1)(e) or (f) GDPR, you have the right to object at any time to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in the data protection declaration. If you file an objection, we will no longer process your personal data in question unless we can prove compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims (objection pursuant to Art. 21(1) GDPR). 

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling, insofar as it is associated with such direct marketing. If you object, your personal data will no longer be used for direct marketing purposes (objection pursuant to Art. 21(2) GDPR).  


Right of complaint to the competent supervisory authority

In the case of GDPR violations, the affected persons are entitled to lodge a complaint with a supervisory authority, specifically in the Member State of their habitual residence, their workplace or the location of the alleged infringement. This right of complaint exists without prejudice to other administrative or judicial remedies.


Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfilment of a contract delivered to yourself or to a third party in a commonly used and machine-readable format. If you require a direct transfer of data to another responsible party, this will only be done insofar as is technically feasible.


Information, correction and deletion

Within the scope of the applicable statutory provisions, you have the right to obtain information, at any time and free of charge, about your stored personal data, its origin and recipients, as well as the purpose of data processing. You also have the right to request that this data be corrected or deleted, where applicable. You can contact us at any time with regard to this and other questions on the subject of personal data.


Right to restriction of processing

You also have the right to request that the processing of your personal data be restricted. You can contact us at any time for this express purpose. The right to restriction of processing exists in the following cases:

  • If you should dispute the correctness of your data stored by us, we will usually need some time to verify this claim. While this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
  • If the processing of your personal data was/is conducted unlawfully, you may demand the restriction of the processing of your data in lieu of having the data deleted.
  • If we have no further need for your personal data but you require it for the exercise, defence or assertion of legal claims, you have the right to demand the restriction of the processing of your data instead of its deletion.
  • If you have filed an objection pursuant to Art. 21(1) GDPR, your rights and our interests will have to be weighed against each other. While a decision as to whose interests prevail is outstanding, you have the right to demand a restriction of the processing of your personal data.

If you have chosen to restrict the processing of your personal data, such data – with the exception of its storage – may only be processed with your consent or for the purpose of asserting, exercising or defending legal rights or protecting the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.


SSL or TLS encryption

This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests, that you send to us in our capacity as page operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the padlock symbol in your browser address bar.

When SSL or TLS encryption is activated, the data that you send to us cannot be read by third parties.


Encrypted payment transactions on this website

If you enter into a fee-based contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.

Payment transactions using common means of payment (Visa/MasterCard, direct debit) are conducted exclusively via encrypted SSL or TLS connections. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the padlock symbol in your browser address bar.

In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.


Objection to promotional e-mails

We expressly object to the use of our contact data, published in accordance with our imprint obligation, in order to transmit advertising and informational material that has not been explicitly requested on our part. The operators of this website reserve the right to take legal action in the case of the unsolicited receipt of advertising information, such as in the form of spam e-mail.

 

4. Data collection on this website

Cookies

Our websites and pages make use of "cookies". Cookies are small data packets that do not cause any damage to your end device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently saved on your device (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you actively delete them or they are automatically erased by your web browser.

Cookies can originate from us (first-party cookies) or from third-party companies (third-party cookies). Third-party cookies allow specific services from third-party companies to be integrated within websites (e.g. cookies for processing payment services).

Cookies have a variety of functions. Many cookies are essential for technical reasons as certain website functions would not work in the absence of these cookies (e.g. the shopping basket function or the display of videos). Other cookies may be used to analyse user patterns or for advertising purposes.

Strictly necessary cookies, which are required for the performance of electronic communication transactions or for the provision of specific functions that you wish to make use of (e.g. for the shopping basket function) or which are required for the optimisation of the website (e.g. cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6(1)(f) GDPR, unless a different legal basis is cited. The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimised provision of its services. Where consent to the storage of cookies and use of comparable recognition technologies has been obtained, processing occurs exclusively on the basis of this consent (Art. 6(1)(a) GDPR and Section 25(1) TTDSG); the consent can be revoked at any time.

You can configure your browser to inform you about the saving of cookies and to only allow cookies in individual cases, exclude the acceptance of cookies for specific cases or in general, and activate the automatic deletion of cookies when closing the browser. When cookies are deactivated, the functionality of this website may be restricted.

The exact cookies and services used on this website are specified in this data protection declaration.

Service/Provider  Description  Cookies  Cookie type  Duration  Opt-out link 
Jungheinrich PROFISHOP | Consent Data Processing Services Usercentrics GmbH  Consent storage  "ANALYTICS_COOKIES_ALLOWED"  Functional  3 months  Essential for using the web shop 
Jungheinrich PROFISHOP | Consent Data Processing Services Usercentrics GmbH  Consent storage  "REMARKETING_COOKIES_ALLOWED"  Functional  3 months  Essential for using the web shop 
Jungheinrich PROFISHOP | Consent Data Processing Services Usercentrics GmbH  Consent storage  "THIRD_PARTY_COOKIES_ALLOWED"  Functional  3 months  Essential for using the web shop 
Jungheinrich PROFISHOP | Customer type  Used to distinguish between private and business customers.  customerType  Functional  30 days  Essential for using the web shop 
Jungheinrich PROFISHOP | E-mail address  Anonymises the e-mail address, e.g. when submitting contact forms or logging in.  HASHED_EMAIL_ADDRESS  Functional  30 days  Essential for using the web shop 
Jungheinrich PROFISHOP | Last session  Used to establish whether the website has been visited during the lifetime of the cookie.  LastSeen  Functional  30 days  Essential for using the web shop 
Jungheinrich PROFISHOP | Login data  Allows the web application to be accessed without having to re-enter the username and password.  rememberMe  Functional  30 days  Essential for using the web shop 
Jungheinrich PROFISHOP | Wishlist  Saves products that have been added to the wishlist.  WISHLIST  Functional  30 days  Essential for using the web shop 
Jungheinrich PROFISHOP | iShop shop system   Reference to personal data: search queries, interest in categories and products, etc.  i.u.v2  Functional  1 year  Essential for using the web shop 
Jungheinrich PROFISHOP | Session ID  Technical requirement to allow the events occurring during a session to be connected with one another.  JSESSIONID  Functional  1 year  Essential for using the web shop 
Jungheinrich PROFISHOP | Language  Saves the selected language.  shop-language  Functional  1 year  Essential for using the web shop 
Jungheinrich PROFISHOP | User ID  Enables the unique, anonymised identification of users.  userId  Functional  1 year  Essential for using the web shop 
Jungheinrich PROFISHOP | User type  Used to distinguish between guests and registered customers.  ishop.usertype  Functional  3 months  Essential for using the web shop 
Jungheinrich PROFISHOP | Shopping basket  Saves products that have been added to the shopping basket.  Basket  Functional  30 days  Essential for using the web shop 
Jungheinrich PROFISHOP | Website host  Registers statistical data regarding the behaviour of users on the website. Used for internal analyses on the part of the website operator.  In_or  Functional  1 day  Essential for using the web shop 
AWIN  This is an affiliate network.  bld  Third-party  1 year  Opt-out 
    aw*****    30 days   
Bing  This is a conversion tracking and retargeting service.  _uetsid  Remarketing    Opt-out 
    _uetvid    1 day   
        30 days    
Criteo  This is an advertising and retargeting service.  cto_bundle  Remarketing  1 year  Opt-out 
DoubleClick Floodlight  This is a conversion tracking service from Google.  IDE  Remarketing  1 year  Opt-out 
    ssm_au_c       
Emarsys (Webextend)  This is an e-mail marketing program.  scarab.visitor  Remarketing  1 year  Opt-out 
    scarab.profile    1 year   
Facebook  This is a conversion tracking and retargeting service.  _fbp  Remarketing  90 days  Opt-out 
    _fbc    90 days   
Google Ads | Google Display & Video 360  This is a conversion tracking and retargeting service.  IDE  Remarketing  1 year  Opt-out 
    _gcl_aw    90 days   
    _gac_*    90 days   
    google_pem_mod    Persistent   
Google Analytics  This is a web analysis service.   _ga   Analysis  2 years  Opt-out 
    _gid     2 hours   
    _gac_xx    90 days   
Klarna  This is a payment service.  klarna-mdid  Third-party  1 session  Opt-out 
    _klarna_sdid_ch    1 session   
    klarna-instant-shopping-context-id    5 years   
LinkedIn  This is a conversion tracking and retargeting service.  bcookie   Third-party  1 year  Opt-out 
    UserMatchHistory     30 days   
    lidc     1 day   
Matomo/Excentos  Records statistics regarding user visits to relevant guide systems.  xcSessID  Third-party  1 session  Opt-out 
    xcVisitorID    5 years   
    _xcpk_ses.*    30 minutes   
    _xcpk_id.*    2 years   
    _xcpk_ref.*     6 months   
    __storage_test__     1 minute   
    xcConsent    1 session   
    xcUserProfile    1 session   
    xcStageId    1 session   
Microsoft Clarity  This is a website optimisation and analysis service.   _clck  Third-party  1 year  Opt-out 
    _clsk    1 year   
    CLID    1 year   
Novalnet  This is a payment service.  novalnet_session_cookie  Third-party  1 session  Opt-out 
    novalnet_accept_cookie    Persistent   
    PHPSESSID    Persistent   
PayPal  This is a payment service.  ts_c  Third-party  3 years  Opt-out 
    paypal    Persistent   
    __paypal_storage__    Persistent   
ReCAPTCHA  Used to distinguish between humans and bots.  _grecaptcha    1 session  Opt-out 
    rc::c    1 session   
    rc::b    1 session   
    rc::a    Persistent   
YouTube  Used to play videos.  visitor_info1_live  Third-party  6 months  Opt-out 
    ysc    1 session   
    pref    8 months 

Consent with Usercentrics

This website uses consent technology from Usercentrics to obtain your consent to the storage of specific cookies on your end device, or to the use of specific technologies, and to document this in accordance with data protection law. The provider of this technology is Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich, Germany, website: https://usercentrics.com/de/ (hereinafter referred to as "Usercentrics").

When you visit our website, the following personal data is transferred to Usercentrics:

  • Your consent(s) or revocation of your consent(s)
  • Your IP address
  • Information about your browser
  • Information about your end device
  • Time of your visit to the website

Furthermore, Usercentrics stores a cookie in your browser so that the granted consent(s) or corresponding revocation(s) can be assigned to you. The data collected in this way is stored until you request us to delete it, you delete the Usercentrics cookie yourself or the purpose for storing the data no longer applies. Mandatory legal storage obligations remain unaffected.

Usercentrics is used to obtain the legally required consent for the use of specific technologies. The legal basis for this is Art. 6(1)(c) GDPR.


Commissioned data processing

We have concluded a data processing agreement for the use of the aforementioned service. This is a contract required by data protection legislation, which ensures that the personal data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.


Contact form

If you send us enquiries via our contact form, we will store your details from the enquiry form, including the contact data you provided, for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) where this was obtained; the consent can be revoked at any time.

The information you have entered into the contact form shall remain with us until you ask us to delete the data, revoke your consent to the archiving of the data or if the purpose for the data storage no longer applies (e.g. after we have finished processing your enquiry). Mandatory statutory provisions – in particular retention periods – remain unaffected.

The same applies to the registration when an account is created via the "Shop registration" section, so that personal data required for contractual purposes does not have to be re-entered with each subsequent order. We will use this personal data to process transactions. 


Catalogue request via the contact form 

You can send us a catalogue request using the contact form provided on our site. In this case, you are required to provide a valid address, company name, title, first and last name so that we can respond to the request. 

Any additional personal information is provided on a voluntary basis. This data is collected so that we know who submitted an enquiry and can respond to it by the requested method (by post). 

Data processing for the purpose of contacting us is carried out in accordance with Art. 6(1)(1)(a) GDPR based on your voluntary consent or on the basis of Art. 6(1)(b) GDPR or to protect our legitimate interests in accordance with Art. 6(1)(f) GDPR. 

Our legitimate interest lies in our ability to respond to customer enquiries and thus deliver effective customer service. 

You can object to receiving regular catalogue and postal direct marketing mailings by writing to service@jh-profishop.de or to datenschutz@jh-profishop.de. 


Enquiries via e-mail, telephone or fax

If you contact us via e-mail, telephone or fax, your enquiry, including all resulting personal data (name, request), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) where this was obtained; the consent can be revoked at any time.

The information you provide to us as part of your enquiry shall remain with us until you ask us to delete the data, revoke your consent to the archiving of the data or if the purpose for the data storage no longer applies (e.g. after we have finished processing your enquiry). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

5. Analysis tools and advertising

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. Google Tag Manager itself does not create any user profiles, does not store cookies and does not carry out any independent analyses. It is used only to manage and run the tools that have been integrated via it. However, Google Tag Manager does record your IP address, which may also be transferred to Google's parent company in the United States.

Google Tag Manager is used on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and administration of various tools on their website. Where a corresponding consent has been obtained, the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

More information on Google Tag Manager can be found on the provider's website. 


Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyse the behaviour of website visitors. To this end, the website operator receives a variety of usage data, such as pages accessed, time spent on the page, the utilised operating system and the user's origin. This data is assigned to the respective end device of the user. No assignment to a user ID takes place.

We can also use Google Analytics to record your mouse clicks as well as mouse and scroll movements. Furthermore, Google Analytics employs a range of modelling approaches to supplement the recorded data sets and uses machine learning technologies for data analysis purposes.

Google Analytics uses technologies that enable user recognition for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google regarding the use of this website is generally transmitted to a Google server in the USA and stored there.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. The consent can be revoked at any time.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here:

https://privacy.google.com/businesses/controllerterms/mccs/.


Browser plug-in

You can prevent the recording and processing of your data on the part of Google by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

More information on how Google Analytics handles user data can be found in Google's privacy policy:

https://support.google.com/analytics/answer/6004245?hl=de.


Google signals

We use Google signals. When you visit our website, Google Analytics records, among other things, your location, search history and YouTube history as well as demographic data (visitor data). This data can be used for personalised advertising with the aid of Google signals. If you have a Google account, the visitor data will be linked to your Google account via Google signals and used for personalised advertising. The data is also used to compile anonymised statistics of the behaviour of our users.

Further information is available at Google Signals and in Google's privacy policy. 


Commissioned data processing

We have concluded an order processing agreement with Google and fully implement the stringent regulations of the German data protection authorities when using Google Analytics.


Google Ads

The website operator uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display ads in the Google search engine or on third-party websites when the user enters specific search terms into Google (keyword targeting). Targeted ads can also be placed based on the user data (e.g. location data and interests) held by Google (target group targeting). As the website operator, we can analyse this data quantitatively, for example, by analysing which search terms resulted in the display of our ads and how many ads led to corresponding clicks.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. The consent can be revoked at any time.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here:

https://policies.google.com/privacy/frameworks and https://privacy.google.com/businesses/controllerterms/mccs/.


Google Ads Remarketing

This website uses the functions of Google Ads Remarketing. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

With Google Ads Remarketing, we can assign people who interact with our online offering to specific target groups and subsequently show them interest-based advertising in the Google advertising network (remarketing or retargeting).

Furthermore, the advertising target groups created with Google Ads Remarketing can be linked to Google's cross-device functions. This allows interest-based, personalised advertising that has been tailored to you based on your earlier usage and browsing behaviour on one end device (e.g. mobile phone) to be displayed on another of your devices (e.g. tablet or PC).

Additional information on the Google provisions can be found in the privacy policy.

If you have a Google account, you can object to personalised advertising via the following link:

https://www.google.com/settings/ads/onweb/.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. The consent can be revoked at any time.

Additional information, along with the relevant data protection provisions, can be found in Google's privacy policy at:

https://policies.google.com/technologies/ads?hl=de.


Target group formation with customer comparison

Among other things, we use the customer comparison function of Google Ads Remarketing to form target groups. In doing so, we transfer certain customer data (e.g. e-mail addresses) from our customer lists to Google. If the relevant customers are Google users and are logged into their Google account, they will be shown appropriate advertising within the Google network (e.g. on YouTube, Gmail or in the search engine).


Google conversion tracking

This website uses Google conversion tracking. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

With the aid of Google conversion tracking, we and Google can recognise whether the user has carried out certain actions. For example, we can evaluate which buttons on our website were clicked how often and which products were viewed or purchased particularly frequently. This information is used to generate conversion statistics. We learn the total number of users who have clicked on our ads and what actions they have taken. We do not receive any information with which we can personally identify the user. Google itself uses cookies or comparable recognition technologies for identification.

Further information about enhanced conversions and Google's privacy policy is available from the provider.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. The consent can be revoked at any time.

More information on Google conversion tracking can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de.


Microsoft programs 

On the basis of Art. 6(1)(f) GDPR (legitimate interest), our online offerings also use Microsoft conversion tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft Bing Ads places a cookie on your computer if you have accessed our website via a Microsoft Bing ad. In this way, Microsoft Bing and we can recognise that someone has clicked on an ad, was redirected to our website and has reached a predetermined target page (conversion page). We only learn the total number of users who clicked on a Bing ad and were then forwarded to the conversion page. No personal information regarding the user's identity is shared. 

If you do not want to participate in the tracking process, you can also refuse the setting of a cookie required for this – for example, by disabling the automatic storage of cookies in general in your browser settings. Further information on data privacy and on the cookies used for Microsoft Bing can be found on the Microsoft website. 


Commissioned data processing

We have concluded an order processing agreement with Microsoft and fully implement the stringent regulations of the German data protection authorities when using Bing Ads.


Clarity

This website uses Clarity. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland, https://docs.microsoft.com/en-us/clarity/ (hereinafter referred to as "Clarity").

Clarity is a tool for analysing user behaviour on this website. In particular, Clarity records mouse movements and creates a graphical representation of which part of the website users scroll to most frequently (heatmaps). Clarity may also record sessions so that we can view the site usage in the form of videos. We also receive information about general user behaviour within our website.

Clarity uses technologies that enable user recognition for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). Your personal data is stored on Microsoft servers (Microsoft Azure Cloud Service) in the USA.

Where corresponding consent has been obtained, the aforementioned service is used exclusively on the basis of Art. 6(1)(a) GDPR and Section 25 TTDSG. The consent can be revoked at any time. If no consent has been obtained, this service is used on the basis of Art. 6(1)(f) GDPR; the website operator has a legitimate interest in an effective user analysis.

Additional details regarding Clarity data privacy can be found here:

https://docs.microsoft.com/en-us/clarity/faq.


Commissioned data processing

We have concluded a data processing agreement for the use of the aforementioned service. This is a contract required by data protection legislation, which ensures that the personal data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.


Use of product guides with excentos: 

We employ online product guides on our website in order to provide our users with optimal customer service. The provider of the product guide solution is excentos Software GmbH (Reiterweg 1, 14469 Potsdam, Germany). User interactions, such as selected response options and navigation activities as well any purchases (only after consent has been requested and received) are collected for optimisation purposes. This usage data is stored in anonymised form in a web analysis system operated by excentos. In addition, the necessary infrastructure services (such as Cloudflare) collect the IP address and usage activities of the users to safeguard our legitimate prevailing interest in warding off cyberattacks. This security measure is necessary for us to be able to offer the product guide services. This data is only stored temporarily (up to 4 hours) as a means of identifying potential attack patterns. During this period, an indirect time-stamp-based assignment to usage activities may be possible. (After this period, the IP addresses and all log data are fully deleted.) Further information can be found in the provider's privacy policy. 


LinkedIn Insight Tag

This website uses the Insight Tag from LinkedIn. The provider of this service is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.


Data processing by LinkedIn Insight Tag

With the aid of the LinkedIn Insight Tag, we receive information about visitors to our website. If a website visitor is registered with LinkedIn, we can, among other things, analyse the key professional data (e.g. career level, company size, country, location, industry and job title) of our website visitors and thus better tailor our site to the respective target groups. Furthermore, we can use LinkedIn Insight Tags to measure whether visitors to our websites make a purchase or take any other action (conversion measurement). Conversion measurement can also take place across devices (e.g. from PC to tablet). LinkedIn Insight Tag also offers a retargeting function that allows us to display targeted off-site advertising to visitors to our website; according to LinkedIn, no identification of the advertising addressee takes place.

LinkedIn itself also collects log files (URL, referrer URL, IP address, device and browser properties and time of access). The IP addresses are shortened or (if they are used to reach LinkedIn members across devices) hashed (pseudonymised). The direct identifiers of LinkedIn members are deleted by LinkedIn after seven days. The remaining pseudonymised data is then deleted within 180 days.

The data collected by LinkedIn cannot be assigned to specific individuals by us as the website operator. LinkedIn will store the collected personal data of website visitors on its servers in the USA and use it in the context of its own advertising measures. For details, please refer to LinkedIn's privacy policy at

Further information on data protection at LinkedIn can be found in the LinkedIn privacy policy. 

https://www.linkedin.com/legal/privacy-policy#choices-oblig.


Legal basis

Where corresponding consent has been obtained, the aforementioned service is used exclusively on the basis of Art. 6(1)(a) GDPR and Section 25 TTDSG. The consent can be revoked at any time. If no consent has been obtained, this service is used on the basis of Art. 6(1)(f) GDPR; the website operator has a legitimate interest in effective advertising measures that include social media platforms.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs.


Objection to the use of LinkedIn Insight Tag

You can object to the analysis of usage behaviour and targeted advertising by LinkedIn via the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Furthermore, LinkedIn members can control the use of their personal data for advertising purposes in their account settings. To avoid a link being established between data collected on our website by LinkedIn and your LinkedIn account, you must log out of your LinkedIn account before visiting our website.


Commissioned data processing

We have concluded a data processing agreement for the use of the aforementioned service. This is a contract required by data protection legislation, which ensures that the personal data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.


Meta-Pixel (formerly Facebook Pixel)

For conversion tracking purposes, our website uses the user action pixel of Facebook/Meta. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook, the collected data is also transferred to the USA and other third countries.

As a result, the behaviour of website visitors can be tracked when they are redirected to the provider's website after clicking on a Facebook ad. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and enables optimisation of future advertising measures.

The collected data is anonymous to us as the operator of this website and does not give us any indication as to the identity of the users. However, the data is stored and processed by Facebook, meaning that a link may be established to the relevant user profile and Facebook can use the data for its own advertising purposes in accordance with the Facebook data policy (https://de-de.facebook.com/about/privacy/). This allows Facebook to place ads on its own and external pages. We as the website operator have no influence over this use of the collected data.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. The consent can be revoked at any time.

Insofar as personal data is collected on our website and forwarded to Facebook using the tool described here, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook after forwarding of the data is not part of the joint responsibility. Our joint obligations have been set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for issuing data protection information when using the Facebook tool and for implementing the tool on our website in a secure manner that complies with data protection law. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g. requests for information) regarding the data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

Additional information on the protection of your privacy can be found in Facebook's data protection policy at: https://de-de.facebook.com/about/privacy/.

You can also deactivate the remarketing function "Custom Audiences" under "Ad settings" at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. This requires you to be logged in to Facebook.

If you do not have a Facebook account, you can deactivate usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.


Criteo

This website uses functions of Criteo. The provider is Criteo SA, 32 Rue Blanche, 75009 Paris, France (hereinafter referred to as "Criteo").

Criteo is used to display interest-based advertisements to you within the Criteo advertising network. Your interests are determined on the basis of your previous usage behaviour. For example, Criteo records which products you have viewed, added to your shopping basket or purchased. Further details about the data collected by Criteo can be found here:

https://www.criteo.com/de/privacy/how-we-use-your-data/.

To be able to show you interest-based advertising, we or other Criteo partners must be able to recognise you. For this purpose, a cookie is stored on your end device or a comparable identifier is used that links your user behaviour to a pseudonymous user profile. Further details can be found in Criteo's privacy policy at:

https://www.criteo.com/de/privacy/.

Your personal data and the Criteo cookies stored in your browser are stored for a maximum of 13 months from the date of collection.

Where corresponding consent has been obtained, the aforementioned service is used exclusively on the basis of Art. 6(1)(a) GDPR and Section 25 TTDSG. The consent can be revoked at any time. If no consent has been obtained, this service is used on the basis of Art. 6(1)(f) GDPR; the website operator has a legitimate interest in targeted advertising measures.

Criteo and we are joint controllers within the meaning of Art. 26 GDPR. A joint processing agreement has been concluded between Criteo and us, the main contents of which are described by Criteo under the following link:

https://www.criteo.com/de/privacy/how-we-use-your-data/.

 

6. Newsletter

Newsletter data

If you want to receive the newsletter offered on our website, you must provide us with a valid e-mail address along with information that allows us to verify that you are the owner of the specified e-mail address and consent to the delivery of the newsletter. Additional data is not collected or only collected on a voluntary basis. We use this data solely for sending you the requested information and do not pass it on to third parties.

The data entered in the newsletter subscription form is processed exclusively on the basis of your consent pursuant to Art. 6(1)(a) GDPR. You can revoke your consent to the storage of your data and e-mail address, as well as its use to send out the newsletter, at any time – e.g. via the "Unsubscribe" link in the newsletter. The legality of any completed data processing operations remains unaffected by the revocation.

The data that you provide to us for the purpose of the newsletter subscription is archived by us until you unsubscribe from the newsletter either with us or with the newsletter service provider. The data will be deleted from the newsletter distribution list upon cancellation of your newsletter subscription or when the original purpose no longer applies. We reserve the right to delete or block e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest pursuant to Art. 6(1)(f) GDPR.

Any data that we have stored for other purposes remains unaffected.

Following your removal from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist insofar as this is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and is not merged with other data. This serves both your interest and our own interest in complying with the legal requirements for sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). Storage in the blacklist is not limited in time. You can object to this storage if your interests outweigh our own legitimate interests.

The newsletter is sent via the marketing service provider Emarsys eMarketing Systems GmbH. Further information can be found in the marketing service provider's privacy policy.

Emarsys operates by setting cookies and tracking pixels. After obtaining your consent to receive our newsletter by completing the double opt-in process and if you have accepted our cookies, your data that is collected via the Emersys cookies will be compiled into a user profile, which can be assigned to you via the e-mail address provided during registration. The data collected in this way is used to personalise your newsletter. Products and articles visited, your browsing history and the date and time of your visit to the homepage are analysed along with the browser and platform used. In addition, we use Emarsys to analyse the success of our newsletters, i.e. whether the newsletters sent are opened and used, how many users an e-mail was sent to, whether e-mails were rejected and whether users unsubscribed from the list after receiving an e-mail. These analyses help us to recognise the reading habits of our users and to tailor our content to them or to send different content according to the interests of our users. Unfortunately, objecting only to the newsletter success measurement is not possible, and the entire newsletter subscription must be cancelled instead. We store the data collected with Emarsys for as long as is necessary for the purpose for which it was collected or at the latest until the user revokes their consent to the data processing. Your data will not be passed on to third parties. Subscribing to the newsletter is voluntary, and the data is processed on the basis of your consent pursuant to Art. 6(1)(a) GDPR.

Within the framework of the legal permission according to Section 7(3) UWG, Jungheinrich PROFISHOP is entitled to use the e-mail address that you provided when purchasing a chargeable service for direct advertising of its own, similar products or services. If you no longer wish to receive advertising for similar products or services, you can object to the corresponding use of your e-mail address at any time without incurring any costs other than the usual transmission costs at the basic tariffs. You can unsubscribe by clicking on the unsubscribe link contained in every mailing or using our unsubscribe form for our product recommendations.

 

7. Plug-ins and tools

YouTube enhanced data protection mode

This website uses videos from the YouTube website. The website is operated by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in enhanced data protection mode. According to YouTube, this mode has the effect that no information about visitors to the YouTube website is saved before they watch a video. However, the transfer of data to YouTube partners is not necessarily excluded in this enhanced data protection mode. For example, YouTube establishes a connection to the Google DoubleClick network, regardless of whether or not you watch a video.

As soon as you start a YouTube video on this website, a connection to the YouTube servers is established. The YouTube server is then informed about which of our pages you have visited. If you are logged in to your YouTube account, this allows YouTube to assign your browsing activity directly to your personal profile. You can prevent this by logging out of your YouTube account.

Furthermore, after you have started a video, YouTube can store various cookies on your device or employ similar recognition technologies (e.g. device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to generate video statistics, improve the user experience and prevent fraudulent activities.

Starting a YouTube video may trigger other data processing operations over which we have no influence.

We use YouTube to enhance the appearance of our online presence. This represents a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where a corresponding consent has been obtained, the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

Additional information about data protection at YouTube can be found in the corresponding privacy policy at: https://policies.google.com/privacy?hl=de.


Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter referred to as "reCAPTCHA") on this website. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of reCAPTCHA is to establish whether the data input on our website (e.g. in a contact form) is made by a human or by an automated program. To this end, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor accesses the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website by the website visitor or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analysis runs entirely in the background. Website visitors are not made aware that an analysis is taking place.

The data is collected and analysed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its web offerings against malicious automated spying and against spam. Where a corresponding consent has been obtained, the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

More information on Google reCAPTCHA can be found in Google's privacy policy and terms of service, which are accessible via the following links:

https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de.


Trusted Shops 

The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops Trustmark and any collected reviews as well as to offer Trusted Shops products to buyers after an order. 

This is necessary to safeguard our legitimate prevailing interest in the optimal marketing of our offer according to Art. 6(1)(1)(f) GDPR. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.
 
When the Trustbadge is called up, the web server automatically saves a server log file containing, for example, your IP address, the date and time of the request, the amount of data transferred and the requesting provider (access data), and documents the call. This access data is not evaluated and is automatically overwritten no later than seven days after the end of your visit to the site.

Additional personal data will be transferred to Trusted Shops only if you have consented to this, if you decide to use Trusted Shops products after completing an order or if you have already registered for use of Trusted Shops products. The contractual agreement made between you and Trusted Shops applies in this case.


Fivetran

We have integrated Fivetran on this website. The provider is Fivetran Inc., 1221 Broadway, Floor 20, Oakland, California 94612, USA (hereinafter referred to as "Fivetran").

Fivetran allows us to perform automated data integration from different data sources. Data is loaded from our database system and sent to our data analysis programs. By default, the data is processed on servers in the EU. Further information can be found in the provider's privacy policy: https://www.fivetran.com/legal/privacy  

 

8. Online marketing and partner programmes

Affiliate programmes on this website

We participate in affiliate partner programmes. With affiliate partner programmes, advertisements from one company (advertiser) are placed on the websites of other companies in the affiliate partner network (publisher). If you click on one of these affiliate ads, you will be taken to the advertised offer. if you then carry out a specific transaction (conversion), the publisher will receive a fee for this. To calculate this commission, the affiliate network operator must be able to identify the ad that has resulted in you seeing the offer and completing the predefined transaction. Cookies or comparable recognition technologies (e.g. device fingerprinting) are used for this purpose.

The data is collected and analysed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the correct calculation of its affiliate remuneration. Where a corresponding consent has been obtained, the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

We participate in the following affiliate programmes:


AWIN

The operator of the affiliate network is AWIN AG, Eichhornstraße 3, 10785 Berlin, Germany (hereinafter referred to as "AWIN").

AWIN and the publisher are jointly responsible for the data processing performed in the context of the partner program. Their joint obligations have been set out in a joint processing agreement. According to this agreement, you can contact either of the responsible parties with your data protection concerns. The responsible party that you contact first will answer your request. Each of the responsible parties maintains their own data protection information in accordance with Art. 13, 14 and 26 GDPR and takes the necessary measures to protect personal data and to comply with the other GDPR regulations in their company. The joint processing agreement can be viewed in AWIN's general terms and conditions, which can be accessed via the following link:

https://s3.amazonaws.com/docs.awin.com/Legal/Publisher+Terms/2020/DE+Publisher+Terms+GDPR+Annex.pdf.



9. E-commerce and payment providers

Processing of customer and contract data

We collect, process and utilise personal customer and contract data to establish, structure and change our contractual relationships. Personal data regarding the use of this website (usage data) is collected, processed and used only in as far as is necessary to allow the user to utilise or be billed for the service. The legal basis for this is Art. 6(1)(b) GDPR.

The collected customer data will be deleted after completion of the order or termination of the business relationship and expiry of any existing statutory retention periods. Statutory retention periods remain unaffected.


Data transfer upon conclusion of contracts for online shops, retailers and shipment of goods

When you order goods from us, we pass on your personal data to the transport company responsible for delivery and to the payment service provider responsible for processing your payment. We only release data that is needed by the respective service provider to fulfil their task. The legal basis for this is Art. 6(1)(b) GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. If you have given your consent pursuant to Art. 6(1)(a) GDPR, we will pass on your e-mail address to the transport company responsible for delivery so that they can inform you by e-mail about the shipping status of your order; you can revoke your consent at any time.


Credit checks

If a purchase is made on account or using another payment method that requires us to extend credit, we may choose to carry out a credit check (scoring). For this purpose, we will transmit the data you have entered (e.g. name, address, age or bank details) to a credit reference agency. The likelihood of a payment default is determined on the basis of this data. In the event of an excessive risk of non-payment, we can refuse the relevant payment method.

The credit check is performed on the basis of contractual fulfilment (Art. 6(1)(b) GDPR) and to avert non-payment (legitimate interest pursuant to Art. 6(1)(f) GDPR). If consent has been obtained, the credit check is performed on the basis of this consent (Art. 6(1)(a) GDPR); the consent can be revoked at any time.


Payment services

We use payment services from third-party companies on our website. When you make a purchase from us, your payment data (e.g. name, payment amount, account details, credit card number) will be processed by the payment service provider for the purpose of payment processing. These transactions are subject to the relevant contractual and data protection provisions of the respective provider. The payment service providers are used on the basis of Art. 6(1)(b) GDPR (contract fulfilment) and in the interest of a smooth, convenient and secure payment process (Art. 6(1)(f) GDPR). Insofar as your consent is requested for certain actions, Art. 6(1)(a) GDPR is the legal basis for data processing; consent can be revoked at any time for the future.

We use the following payment services and/or payment service providers on this website:


PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal").

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here:

https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

Details can be found in PayPal's privacy policy:

https://www.paypal.com/de/webapps/mpp/ua/privacy-full.


Klarna

The provider is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as "Klarna"). Klarna offers a range of payment options (e.g. hire purchase). If you choose to pay with Klarna (Klarna checkout solution), Klarna will collect various personal data from you. Klarna uses cookies to optimise the use of the Klarna checkout solution. Details on the use of Klarna cookies can be found here: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.

Further details can be found in Klarna's privacy policy under the following link: https://www.klarna.com/de/datenschutz/.


Mastercard

The provider if this payment service is Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (hereinafter referred to as "Mastercard").

Mastercard may transfer data to its parent company in the USA. The data transfer to the USA is based on Mastercard's Binding Corporate Rules. Details can be found here: https://www.mastercard.de/de-de/datenschutz.html and https://www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf.


VISA

The provider of this payment service is Visa Europe Services Inc., London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (hereinafter referred to as "VISA").

The United Kingdom is considered a safe third country under data protection law. This means that the United Kingdom has a level of data protection that is equivalent to the level of data protection in the European Union.

VISA may transfer data to its parent company in the USA. The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here:

https://www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zu-zustandigkeitsfragen-fur-den-ewr.html.

Further information can be found in VISA's privacy policy: https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.


Novalnet

The provider of this payment service is Novalnet AG Zahlungsinstitut (ZAG), Feringastraße 4, 85774 Unterföhring, Germany (hereinafter referred to as "Novalnet").

Further details can be found in Novalnet's privacy policy under the following link: https://www.novalnet.de/datenschutz.

 

10. Our social media presence

This data protection declaration applies to the following social media pages


Data processing by social networks

We maintain publicly accessible profiles on social networks. The particular social networks that we use can be found below.

Social networks such as Facebook, Twitter etc. can generally analyse your user behaviour comprehensively when you visit their website or a website with integrated social media content (e.g. "like" buttons or advertising banners). Visiting our social media pages triggers numerous processing operations relevant to data protection. These are explained in detail below.

If you are logged in to your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. In certain circumstances, your personal data may also be recorded even if you are not logged in or do not have an account with the respective social media portal. In this case, the data is collected, for example, using cookies that are stored on your end device or by recording your IP address.

The operators of social media portals can use data collected in this way to create user profiles containing your preferences and interests. This enables interest-related advertising to be displayed inside and outside the respective social media presence. If you have an account with the relevant social network, interest-based advertising can be displayed on all devices on which you are or were logged in.

Please also note that we cannot track all processing operations on the social media portals. Depending on the provider, further processing operations may be carried out by the operators of the social media portals. Details regarding this can be found in the terms of use and data protection provisions of the respective social media portals.


Legal basis

Our social media pages are designed to ensure the broadest possible presence on the Internet. This represents a legitimate interest within the meaning of Art. 6(1)(f) GDPR. The analysis processes initiated by the social networks may be based on different legal bases, which must be stated by the operators of the social networks (e.g. consent within the meaning of Art. 6(1)(a) GDPR).


Controller and assertion of rights

When you visit one of our social media pages (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered by this visit. You can assert your rights (information, correction, deletion, restriction of processing, data portability and complaint) both against us and against the operator of the respective social media portal (e.g. against Facebook).

Please note that despite our joint responsibility with the social media portal operators, we do not have full control over the data processing operations of the social media portals. Our options depend to a large extent on the corporate policy of the respective provider.


Storage duration

The data collected directly by us via the social media presence is deleted from our systems as soon as you request that we delete it, you revoke your consent to its storage or the purpose for data storage no longer applies. Cookies that have been saved remain on your device until you delete them. Mandatory statutory provisions – in particular retention periods – remain unaffected.

We have no influence on the storage period of your data that is stored by the operators of social networks for their own purposes. For details, please consult the information provided by the operators of the social networks directly (e.g. in their privacy policy, see below).


Your rights

You have the right to obtain information regarding the origin, recipient and purpose of your stored personal data free of charge and at any time. You also have the right to object, to data portability and to lodge a complaint with the competent supervisory authority. Moreover, you can request the correction, blocking, deletion and, under certain circumstances, the restriction of the processing of your personal data.


Social networks in detail

Facebook

We have a profile on Facebook. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter referred to as "Meta"). According to META, the collected data is also transferred to the USA and other third countries.

We have concluded a joint processing agreement (Controller Addendum) with Meta. This agreement defines which data processing operations we or Meta are responsible for when you visit our Facebook page. You can view this agreement at the following link: https://www.facebook.com/legal/terms/page_controller_addendum.

You can adjust your advertising settings yourself in your user account. To do so, click on the following link and log in: https://www.facebook.com/settings?tab=ads.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

Details can be found in Facebook's privacy policy: https://www.facebook.com/about/privacy/.


LinkedIn

We have a profile on LinkedIn. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn uses advertising cookies.

If you would like to disable LinkedIn advertising cookies, please use the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs.

Details on how the provider handles your personal data can be found in the LinkedIn privacy policy: https://www.linkedin.com/legal/privacy-policy.


YouTube

We have a profile on YouTube. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Details on how the provider handles your personal data can be found in the YouTube privacy policy: https://policies.google.com/privacy?hl=de.

Legal notice

Responsible for the content of the website:


Publisher:
Jungheinrich UK Ltd


Managing Director:
Mr Paul Lynam


Registered in England:
757192


VAT No:
694436694


Registered and Head Office:
Jungheinrich UK Ltd
Sherbourne House
Sherbourne Drive
Tilbrook
Milton Keynes
MK7 8HX

Tel: +44 1908 363100
Fax: +44 1908 363180
E-Mail: info@jungheinrich.co.uk


Website Maintenance:
Marketing Department
Cookies Policy

Modern slavery act
Jungheinrich UK Modern Slavery Act

Click on the link below to view the Jungheinrich UK Modern Slavery Statement:


Modern Slavery Act Jungheinrich UK