1. Data protection at a glance

General information

The following notes provide a simple overview of what happens with your personal data when you visit our website. Personal data includes all data that can be used to personally identify you. For detailed information on the subject of data protection, refer to our data protection declaration, which we have provided below this text.

Data collection on this website

Who is the responsible party for the collection of data on this website (i.e. the "controller")?

Data processing on this website is conducted by the website operator. The relevant contact data can be found in the section "Information about the controller" in this data protection declaration.

How do we collect your data?

Some data is collected when you provide it to us. This could, for example, be data that you enter in a contact form.

Other data is collected by our IT systems automatically or after you consent to its collection during your website visit. This is primarily technical data (e.g. the web browser and operating system you are using or the time when you accessed the relevant page). This data is collected automatically when you access this website.

For what purposes do we use your data?

Part of the data is collected to ensure the correct functioning of the website. Other data may be used to analyse your user behaviour.

What rights do you have with regard to your data?

You have the right to obtain information regarding the origin, recipient and purpose of your stored personal data free of charge and at any time. You also have the right to request that this data be corrected or deleted. If you have given your consent to data processing, you can revoke this consent at any time for the future. Moreover, you have the right to request that the processing of your personal data be restricted under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time with regard to this and other questions on the subject of data protection.

Analysis tools and tools provided by third parties

When you visit this website, your browsing behaviour may be statistically evaluated. This is done primarily using analysis programs.

Detailed information on these analysis programs is provided in the following data protection declaration.

 

2. Hosting and content delivery networks (CDN)

We host the content of our website with the following provider.

External hosting

This website is hosted externally. The personal data collected on this website is stored on the host's servers. This can primarily be IP addresses, contact requests, meta and communication data, contract data, contact data, names, website access and other data generated via a website.

The external hosting is carried out for the purpose of fulfilling the contract with our potential and existing customers (Art. 6(1)(b) GDPR) and in the interest of a secure, fast and efficient provision of our online offering by a professional provider (Art. 6(1)(f) GDPR). Where a corresponding consent has been obtained, the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

Our host(s) will process your data only to the extent necessary to fulfil their performance obligations and will follow our instructions in relation to this data.

We use the following host(s):

PlusServer GmbH
Venloer Straße 47
50672 Cologne
Germany

Commissioned data processing

We have concluded a data processing agreement for the use of the aforementioned service. This is a contract required by data protection legislation, which ensures that the personal data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.

Amazon CloudFront CDN

We use the content delivery network Amazon CloudFront CDN. The provider is Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg (hereinafter referred to as "Amazon").

Amazon CloudFront CDN is a globally distributed content delivery network. The information transfer between your browser and our website is technically routed via the content delivery network. This enables us to boost the global availability and performance capabilities of our website.

The use of Amazon CloudFront CDN is based on our legitimate interest in keeping the presentation of our web services as error-free and secure as possible (Art. 6(1)(f) GDPR).

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here:

https://aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/.

Further information on Amazon CloudFront CDN can be found here:

https://d1.awsstatic.com/legal/privacypolicy/AWS_Privacy_Notice__German_Translation.pdf.

Commissioned data processing

We have concluded a data processing agreement for the use of the aforementioned service. This is a contract required by data protection legislation, which ensures that the personal data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.

 

3. General notes and required information

Data protection

The operators of these pages take the protection of your personal data very seriously. We handle your personal data with utmost confidentiality and in accordance with legal data protection regulations as well as this data protection declaration.

When you use this website, various personal data is collected. Personal data is data that can be used to personally identify you. This data protection declaration describes which data we collect and what we use it for. It also explains how and for what purpose your data is collected.

We would like to point out that data transmission over the Internet (e.g. communication via e-mail) can have security gaps. It is not possible to entirely protect data against access by third parties.

Information about the controller

The responsible entity for data processing on this website (i.e. the "controller") is:

Jungheinrich AG
Group Data Protection Officer
Frank Jastrob
Friedrich-Ebert-Damm 129
22047 Hamburg
Germany

Telefon: +49 40 6948 0
E-mail: frank.jastrob@jungheinrich.de

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses etc.).

Storage duration

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the deletion will take place after these reasons cease to apply.

General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, if special categories of data are processed according to Art. 9(1) GDPR. In the case of express consent to the transfer of personal data to third countries, the data processing is also based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to the access to information on your end device (e.g. via device fingerprinting), the data processing is additionally based on Section 25(1) TTDSG. The consent can be revoked at any time. If your data is required for the fulfilment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, if your data is required for the fulfilment of a legal obligation, we process this data on the basis of Art. 6(1)(c) GDPR. Moreover, the data processing may be carried out on the basis of our legitimate interest according to Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this data protection declaration.

Data protection officer

We have appointed a data protection officer.

Jungheinrich AG
Group Data Protection Officer
Frank Jastrob
Friedrich-Ebert-Damm 129
22047 Hamburg
Germany

Telefon: +49 40 6948 0
E-mail: frank.jastrob@jungheinrich.de

Note on data transfer to the USA and other third countries

Among other things, we use tools from companies based in the USA or other third countries that are not secure under data protection law. When these tools are active, your personal data can be transferred to these third countries and processed there. We would like to point out that a level of data protection comparable to that of the EU cannot be guaranteed in these countries. For example, US companies are obliged to release personal data to security authorities without you as the data subject being able to take legal action against this. Therefore, it cannot be ruled out that US authorities (e.g. secret services) may process, evaluate and permanently store your data on US servers for monitoring purposes. We have no control over these processing activities.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You have the right to revoke your consent at any time. The legality of the data processing prior to the revocation remains unaffected by the revocation.

Right of objection against data collection in special cases as well as against direct marketing (Art. 21 GDPR)

If data is processed on the basis of Art. 6(1)(e) or (f) GDPR, you have the right to object at any time to the processing of your personal data for reasons arising from your particular situation; this also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in the data protection declaration. If you file an objection, we will no longer process your personal data in question unless we can prove compelling legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defence of legal claims (objection pursuant to Art. 21(1) GDPR). 

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to profiling, insofar as it is associated with such direct marketing. If you object, your personal data will no longer be used for direct marketing purposes (objection pursuant to Art. 21(2) GDPR).  

Right of complaint to the competent supervisory authority

In the case of GDPR violations, the affected persons are entitled to lodge a complaint with a supervisory authority, specifically in the Member State of their habitual residence, their workplace or the location of the alleged infringement. This right of complaint exists without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfilment of a contract delivered to yourself or to a third party in a commonly used and machine-readable format. If you require a direct transfer of data to another responsible party, this will only be done insofar as is technically feasible.

Information, correction and deletion

Within the scope of the applicable statutory provisions, you have the right to obtain information, at any time and free of charge, about your stored personal data, its origin and recipients, as well as the purpose of data processing. You also have the right to request that this data be corrected or deleted, where applicable. You can contact us at any time with regard to this and other questions on the subject of personal data.

Right to restriction of processing

You also have the right to request that the processing of your personal data be restricted. You can contact us at any time for this express purpose. The right to restriction of processing exists in the following cases:

• If you should dispute the correctness of your data stored by us, we will usually need some time to verify this claim. While this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
• If the processing of your personal data was/is conducted unlawfully, you may demand the restriction of the processing of your data in lieu of having the data deleted.
• If we have no further need for your personal data but you require it for the exercise, defence or assertion of legal claims, you have the right to demand the restriction of the processing of your data instead of its deletion.
• If you have filed an objection pursuant to Art. 21(1) GDPR, your rights and our interests will have to be weighed against each other. While a decision as to whose interests prevail is outstanding, you have the right to demand a restriction of the processing of your personal data.

If you have chosen to restrict the processing of your personal data, such data – with the exception of its storage – may only be processed with your consent or for the purpose of asserting, exercising or defending legal rights or protecting the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

SSL or TLS encryption

This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests, that you send to us in our capacity as page operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the padlock symbol in your browser address bar.

When SSL or TLS encryption is activated, the data that you send to us cannot be read by third parties.

Encrypted payment transactions on this website

If you enter into a fee-based contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.

Payment transactions using common means of payment (Visa/MasterCard, direct debit) are conducted exclusively via encrypted SSL or TLS connections. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the padlock symbol in your browser address bar.

In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

Objection to promotional e-mails

We expressly object to the use of our contact data, published in accordance with our imprint obligation, in order to transmit advertising and informational material that has not been explicitly requested on our part. The operators of this website reserve the right to take legal action in the case of the unsolicited receipt of advertising information, such as in the form of spam e-mail.

 

4. Data collection on this website

Cookies

Our websites and pages make use of "cookies". Cookies are small data packets that do not cause any damage to your end device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently saved on your device (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you actively delete them or they are automatically erased by your web browser.

Cookies can originate from us (first-party cookies) or from third-party companies (third-party cookies). Third-party cookies allow specific services from third-party companies to be integrated within websites (e.g. cookies for processing payment services).

Cookies have a variety of functions. Many cookies are essential for technical reasons as certain website functions would not work in the absence of these cookies (e.g. the shopping basket function or the display of videos). Other cookies may be used to analyse user patterns or for advertising purposes.

Strictly necessary cookies, which are required for the performance of electronic communication transactions or for the provision of specific functions that you wish to make use of (e.g. for the shopping basket function) or which are required for the optimisation of the website (e.g. cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6(1)(f) GDPR, unless a different legal basis is cited. The website operator has a legitimate interest in storing cookies to ensure the technically error-free and optimised provision of its services. Where consent to the storage of cookies and use of comparable recognition technologies has been obtained, processing occurs exclusively on the basis of this consent (Art. 6(1)(a) GDPR and Section 25(1) TTDSG); the consent can be revoked at any time.

You can configure your browser to inform you about the saving of cookies and to only allow cookies in individual cases, exclude the acceptance of cookies for specific cases or in general, and activate the automatic deletion of cookies when closing the browser. When cookies are deactivated, the functionality of this website may be restricted.

The exact cookies and services used on this website are specified in this data protection declaration.

Service/Provider	Description	Cookies	Cookie type	Duration	Opt-out link
Jungheinrich PROFISHOP | Consent Data Processing Services Usercentrics GmbH	Consent storage	"ANALYTICS_COOKIES_ALLOWED"	Functional	3 months	Essential for using the web shop
Jungheinrich PROFISHOP | Consent Data Processing Services Usercentrics GmbH	Consent storage	"REMARKETING_COOKIES_ALLOWED"	Functional	3 months	Essential for using the web shop
Jungheinrich PROFISHOP | Consent Data Processing Services Usercentrics GmbH	Consent storage	"THIRD_PARTY_COOKIES_ALLOWED"	Functional	3 months	Essential for using the web shop
Jungheinrich PROFISHOP | Customer type	Used to distinguish between private and business customers.	customerType	Functional	30 days	Essential for using the web shop
Jungheinrich PROFISHOP | E-mail address	Anonymises the e-mail address, e.g. when submitting contact forms or logging in.	HASHED_EMAIL_ADDRESS	Functional	30 days	Essential for using the web shop
Jungheinrich PROFISHOP | Last session	Used to establish whether the website has been visited during the lifetime of the cookie.	LastSeen	Functional	30 days	Essential for using the web shop
Jungheinrich PROFISHOP | Login data	Allows the web application to be accessed without having to re-enter the username and password.	rememberMe	Functional	30 days	Essential for using the web shop
Jungheinrich PROFISHOP | Wishlist	Saves products that have been added to the wishlist.	WISHLIST	Functional	30 days	Essential for using the web shop
Jungheinrich PROFISHOP | iShop shop system	Reference to personal data: search queries, interest in categories and products, etc.	i.u.v2	Functional	1 year	Essential for using the web shop
Jungheinrich PROFISHOP | Session ID	Technical requirement to allow the events occurring during a session to be connected with one another.	JSESSIONID	Functional	1 year	Essential for using the web shop
Jungheinrich PROFISHOP | Language	Saves the selected language.	shop-language	Functional	1 year	Essential for using the web shop
Jungheinrich PROFISHOP | User ID	Enables the unique, anonymised identification of users.	userId	Functional	1 year	Essential for using the web shop
Jungheinrich PROFISHOP | User type	Used to distinguish between guests and registered customers.	ishop.usertype	Functional	3 months	Essential for using the web shop
Jungheinrich PROFISHOP | Shopping basket	Saves products that have been added to the shopping basket.	Basket	Functional	30 days	Essential for using the web shop
Jungheinrich PROFISHOP | Website host	Registers statistical data regarding the behaviour of users on the website. Used for internal analyses on the part of the website operator.	In_or	Functional	1 day	Essential for using the web shop
AWIN	This is an affiliate network.	bld	Third-party	1 year	Opt-out
		aw*****		30 days
Bing	This is a conversion tracking and retargeting service.	_uetsid	Remarketing		Opt-out
		_uetvid		1 day
				30 days
Criteo	This is an advertising and retargeting service.	cto_bundle	Remarketing	1 year	Opt-out
DoubleClick Floodlight	This is a conversion tracking service from Google.	IDE	Remarketing	1 year	Opt-out
		ssm_au_c
Emarsys (Webextend)	This is an e-mail marketing program.	scarab.visitor	Remarketing	1 year	Opt-out
		scarab.profile		1 year
Facebook	This is a conversion tracking and retargeting service.	_fbp	Remarketing	90 days	Opt-out
		_fbc		90 days
Google Ads | Google Display & Video 360	This is a conversion tracking and retargeting service.	IDE	Remarketing	1 year	Opt-out
		_gcl_aw		90 days
		_gac_*		90 days
		google_pem_mod		Persistent
Google Analytics	This is a web analysis service.	_ga	Analysis	2 years	Opt-out
		_gid		2 hours
		_gac_xx		90 days
Klarna	This is a payment service.	klarna-mdid	Third-party	1 session	Opt-out
		_klarna_sdid_ch		1 session
		klarna-instant-shopping-context-id		5 years
LinkedIn	This is a conversion tracking and retargeting service.	bcookie	Third-party	1 year	Opt-out
		UserMatchHistory		30 days
		lidc		1 day
Matomo/Excentos	Records statistics regarding user visits to relevant guide systems.	xcSessID	Third-party	1 session	Opt-out
		xcVisitorID		5 years
		_xcpk_ses.*		30 minutes
		_xcpk_id.*		2 years
		_xcpk_ref.*		6 months
		__storage_test__		1 minute
		xcConsent		1 session
		xcUserProfile		1 session
		xcStageId		1 session
Microsoft Clarity	This is a website optimisation and analysis service.	_clck	Third-party	1 year	Opt-out
		_clsk		1 year
		CLID		1 year
Novalnet	This is a payment service.	novalnet_session_cookie	Third-party	1 session	Opt-out
		novalnet_accept_cookie		Persistent
		PHPSESSID		Persistent
PayPal	This is a payment service.	ts_c	Third-party	3 years	Opt-out
		paypal		Persistent
		__paypal_storage__		Persistent
ReCAPTCHA	Used to distinguish between humans and bots.	_grecaptcha		1 session	Opt-out
		rc::c		1 session
		rc::b		1 session
		rc::a		Persistent
YouTube	Used to play videos.	visitor_info1_live	Third-party	6 months	Opt-out
		ysc		1 session
		pref		8 months

Consent with Usercentrics

This website uses consent technology from Usercentrics to obtain your consent to the storage of specific cookies on your end device, or to the use of specific technologies, and to document this in accordance with data protection law. The provider of this technology is Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich, Germany, website: https://usercentrics.com/de/ (hereinafter referred to as "Usercentrics").

When you visit our website, the following personal data is transferred to Usercentrics:

• Your consent(s) or revocation of your consent(s)
• Your IP address
• Information about your browser
• Information about your end device
• Time of your visit to the website

Furthermore, Usercentrics stores a cookie in your browser so that the granted consent(s) or corresponding revocation(s) can be assigned to you. The data collected in this way is stored until you request us to delete it, you delete the Usercentrics cookie yourself or the purpose for storing the data no longer applies. Mandatory legal storage obligations remain unaffected.

Usercentrics is used to obtain the legally required consent for the use of specific technologies. The legal basis for this is Art. 6(1)(c) GDPR.

Commissioned data processing

We have concluded a data processing agreement for the use of the aforementioned service. This is a contract required by data protection legislation, which ensures that the personal data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.

Contact form

If you send us enquiries via our contact form, we will store your details from the enquiry form, including the contact data you provided, for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) where this was obtained; the consent can be revoked at any time.

The information you have entered into the contact form shall remain with us until you ask us to delete the data, revoke your consent to the archiving of the data or if the purpose for the data storage no longer applies (e.g. after we have finished processing your enquiry). Mandatory statutory provisions – in particular retention periods – remain unaffected.

The same applies to the registration when an account is created via the "Shop registration" section, so that personal data required for contractual purposes does not have to be re-entered with each subsequent order. We will use this personal data to process transactions. 

Catalogue request via the contact form 

You can send us a catalogue request using the contact form provided on our site. In this case, you are required to provide a valid address, company name, title, first and last name so that we can respond to the request. 

Any additional personal information is provided on a voluntary basis. This data is collected so that we know who submitted an enquiry and can respond to it by the requested method (by post). 

Data processing for the purpose of contacting us is carried out in accordance with Art. 6(1)(1)(a) GDPR based on your voluntary consent or on the basis of Art. 6(1)(b) GDPR or to protect our legitimate interests in accordance with Art. 6(1)(f) GDPR. 

Our legitimate interest lies in our ability to respond to customer enquiries and thus deliver effective customer service. 

You can object to receiving regular catalogue and postal direct marketing mailings by writing to service@jh-profishop.de or to datenschutz@jh-profishop.de. 

Enquiries via e-mail, telephone or fax

If you contact us via e-mail, telephone or fax, your enquiry, including all resulting personal data (name, request), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6(1)(b) GDPR if your enquiry is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) where this was obtained; the consent can be revoked at any time.

The information you provide to us as part of your enquiry shall remain with us until you ask us to delete the data, revoke your consent to the archiving of the data or if the purpose for the data storage no longer applies (e.g. after we have finished processing your enquiry). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

5. Analysis tools and advertising

Google Tag Manager

We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. Google Tag Manager itself does not create any user profiles, does not store cookies and does not carry out any independent analyses. It is used only to manage and run the tools that have been integrated via it. However, Google Tag Manager does record your IP address, which may also be transferred to Google's parent company in the United States.

Google Tag Manager is used on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and administration of various tools on their website. Where a corresponding consent has been obtained, the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

More information on Google Tag Manager can be found on the provider's website. 

Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyse the behaviour of website visitors. To this end, the website operator receives a variety of usage data, such as pages accessed, time spent on the page, the utilised operating system and the user's origin. This data is assigned to the respective end device of the user. No assignment to a user ID takes place.

We can also use Google Analytics to record your mouse clicks as well as mouse and scroll movements. Furthermore, Google Analytics employs a range of modelling approaches to supplement the recorded data sets and uses machine learning technologies for data analysis purposes.

Google Analytics uses technologies that enable user recognition for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). The information collected by Google regarding the use of this website is generally transmitted to a Google server in the USA and stored there.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. The consent can be revoked at any time.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here:

https://privacy.google.com/businesses/controllerterms/mccs/.

Browser plug-in

You can prevent the recording and processing of your data on the part of Google by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

More information on how Google Analytics handles user data can be found in Google's privacy policy:

https://support.google.com/analytics/answer/6004245?hl=de.

Google signals

We use Google signals. When you visit our website, Google Analytics records, among other things, your location, search history and YouTube history as well as demographic data (visitor data). This data can be used for personalised advertising with the aid of Google signals. If you have a Google account, the visitor data will be linked to your Google account via Google signals and used for personalised advertising. The data is also used to compile anonymised statistics of the behaviour of our users.

Further information is available at Google Signals and in Google's privacy policy. 

Commissioned data processing

We have concluded an order processing agreement with Google and fully implement the stringent regulations of the German data protection authorities when using Google Analytics.

Google Ads

The website operator uses Google Ads. Google Ads is an online advertising program of Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Ads enables us to display ads in the Google search engine or on third-party websites when the user enters specific search terms into Google (keyword targeting). Targeted ads can also be placed based on the user data (e.g. location data and interests) held by Google (target group targeting). As the website operator, we can analyse this data quantitatively, for example, by analysing which search terms resulted in the display of our ads and how many ads led to corresponding clicks.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. The consent can be revoked at any time.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here:

https://policies.google.com/privacy/frameworks and https://privacy.google.com/businesses/controllerterms/mccs/.

Google Ads Remarketing

This website uses the functions of Google Ads Remarketing. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

With Google Ads Remarketing, we can assign people who interact with our online offering to specific target groups and subsequently show them interest-based advertising in the Google advertising network (remarketing or retargeting).

Furthermore, the advertising target groups created with Google Ads Remarketing can be linked to Google's cross-device functions. This allows interest-based, personalised advertising that has been tailored to you based on your earlier usage and browsing behaviour on one end device (e.g. mobile phone) to be displayed on another of your devices (e.g. tablet or PC).

Additional information on the Google provisions can be found in the privacy policy.

If you have a Google account, you can object to personalised advertising via the following link:

https://www.google.com/settings/ads/onweb/.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. The consent can be revoked at any time.

Additional information, along with the relevant data protection provisions, can be found in Google's privacy policy at:

https://policies.google.com/technologies/ads?hl=de.

Target group formation with customer comparison

Among other things, we use the customer comparison function of Google Ads Remarketing to form target groups. In doing so, we transfer certain customer data (e.g. e-mail addresses) from our customer lists to Google. If the relevant customers are Google users and are logged into their Google account, they will be shown appropriate advertising within the Google network (e.g. on YouTube, Gmail or in the search engine).

Google conversion tracking

This website uses Google conversion tracking. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

With the aid of Google conversion tracking, we and Google can recognise whether the user has carried out certain actions. For example, we can evaluate which buttons on our website were clicked how often and which products were viewed or purchased particularly frequently. This information is used to generate conversion statistics. We learn the total number of users who have clicked on our ads and what actions they have taken. We do not receive any information with which we can personally identify the user. Google itself uses cookies or comparable recognition technologies for identification.

Further information about enhanced conversions and Google's privacy policy is available from the provider.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. The consent can be revoked at any time.

More information on Google conversion tracking can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de.

Microsoft programs 

On the basis of Art. 6(1)(f) GDPR (legitimate interest), our online offerings also use Microsoft conversion tracking (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA). Microsoft Bing Ads places a cookie on your computer if you have accessed our website via a Microsoft Bing ad. In this way, Microsoft Bing and we can recognise that someone has clicked on an ad, was redirected to our website and has reached a predetermined target page (conversion page). We only learn the total number of users who clicked on a Bing ad and were then forwarded to the conversion page. No personal information regarding the user's identity is shared. 

If you do not want to participate in the tracking process, you can also refuse the setting of a cookie required for this – for example, by disabling the automatic storage of cookies in general in your browser settings. Further information on data privacy and on the cookies used for Microsoft Bing can be found on the Microsoft website. 

Commissioned data processing

We have concluded an order processing agreement with Microsoft and fully implement the stringent regulations of the German data protection authorities when using Bing Ads.

Clarity

This website uses Clarity. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland, https://docs.microsoft.com/en-us/clarity/ (hereinafter referred to as "Clarity").

Clarity is a tool for analysing user behaviour on this website. In particular, Clarity records mouse movements and creates a graphical representation of which part of the website users scroll to most frequently (heatmaps). Clarity may also record sessions so that we can view the site usage in the form of videos. We also receive information about general user behaviour within our website.

Clarity uses technologies that enable user recognition for the purpose of analysing user behaviour (e.g. cookies or device fingerprinting). Your personal data is stored on Microsoft servers (Microsoft Azure Cloud Service) in the USA.

Where corresponding consent has been obtained, the aforementioned service is used exclusively on the basis of Art. 6(1)(a) GDPR and Section 25 TTDSG. The consent can be revoked at any time. If no consent has been obtained, this service is used on the basis of Art. 6(1)(f) GDPR; the website operator has a legitimate interest in an effective user analysis.

Additional details regarding Clarity data privacy can be found here:

https://docs.microsoft.com/en-us/clarity/faq.

Commissioned data processing

We have concluded a data processing agreement for the use of the aforementioned service. This is a contract required by data protection legislation, which ensures that the personal data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.

Use of product guides with excentos: 

We employ online product guides on our website in order to provide our users with optimal customer service. The provider of the product guide solution is excentos Software GmbH (Reiterweg 1, 14469 Potsdam, Germany). User interactions, such as selected response options and navigation activities as well any purchases (only after consent has been requested and received) are collected for optimisation purposes. This usage data is stored in anonymised form in a web analysis system operated by excentos. In addition, the necessary infrastructure services (such as Cloudflare) collect the IP address and usage activities of the users to safeguard our legitimate prevailing interest in warding off cyberattacks. This security measure is necessary for us to be able to offer the product guide services. This data is only stored temporarily (up to 4 hours) as a means of identifying potential attack patterns. During this period, an indirect time-stamp-based assignment to usage activities may be possible. (After this period, the IP addresses and all log data are fully deleted.) Further information can be found in the provider's privacy policy. 

LinkedIn Insight Tag

This website uses the Insight Tag from LinkedIn. The provider of this service is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.

Data processing by LinkedIn Insight Tag

With the aid of the LinkedIn Insight Tag, we receive information about visitors to our website. If a website visitor is registered with LinkedIn, we can, among other things, analyse the key professional data (e.g. career level, company size, country, location, industry and job title) of our website visitors and thus better tailor our site to the respective target groups. Furthermore, we can use LinkedIn Insight Tags to measure whether visitors to our websites make a purchase or take any other action (conversion measurement). Conversion measurement can also take place across devices (e.g. from PC to tablet). LinkedIn Insight Tag also offers a retargeting function that allows us to display targeted off-site advertising to visitors to our website; according to LinkedIn, no identification of the advertising addressee takes place.

LinkedIn itself also collects log files (URL, referrer URL, IP address, device and browser properties and time of access). The IP addresses are shortened or (if they are used to reach LinkedIn members across devices) hashed (pseudonymised). The direct identifiers of LinkedIn members are deleted by LinkedIn after seven days. The remaining pseudonymised data is then deleted within 180 days.

The data collected by LinkedIn cannot be assigned to specific individuals by us as the website operator. LinkedIn will store the collected personal data of website visitors on its servers in the USA and use it in the context of its own advertising measures. For details, please refer to LinkedIn's privacy policy at

Further information on data protection at LinkedIn can be found in the LinkedIn privacy policy. 

https://www.linkedin.com/legal/privacy-policy#choices-oblig.

Legal basis

Where corresponding consent has been obtained, the aforementioned service is used exclusively on the basis of Art. 6(1)(a) GDPR and Section 25 TTDSG. The consent can be revoked at any time. If no consent has been obtained, this service is used on the basis of Art. 6(1)(f) GDPR; the website operator has a legitimate interest in effective advertising measures that include social media platforms.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs.

Objection to the use of LinkedIn Insight Tag

You can object to the analysis of usage behaviour and targeted advertising by LinkedIn via the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Furthermore, LinkedIn members can control the use of their personal data for advertising purposes in their account settings. To avoid a link being established between data collected on our website by LinkedIn and your LinkedIn account, you must log out of your LinkedIn account before visiting our website.

Commissioned data processing

We have concluded a data processing agreement for the use of the aforementioned service. This is a contract required by data protection legislation, which ensures that the personal data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.

Meta-Pixel (formerly Facebook Pixel)

For conversion tracking purposes, our website uses the user action pixel of Facebook/Meta. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook, the collected data is also transferred to the USA and other third countries.

As a result, the behaviour of website visitors can be tracked when they are redirected to the provider's website after clicking on a Facebook ad. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and enables optimisation of future advertising measures.

The collected data is anonymous to us as the operator of this website and does not give us any indication as to the identity of the users. However, the data is stored and processed by Facebook, meaning that a link may be established to the relevant user profile and Facebook can use the data for its own advertising purposes in accordance with the Facebook data policy (https://de-de.facebook.com/about/privacy/). This allows Facebook to place ads on its own and external pages. We as the website operator have no influence over this use of the collected data.

This service is used on the basis of your consent pursuant to Art. 6(1)(a) GDPR and Section 25(1) TTDSG. The consent can be revoked at any time.

Insofar as personal data is collected on our website and forwarded to Facebook using the tool described here, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook after forwarding of the data is not part of the joint responsibility. Our joint obligations have been set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for issuing data protection information when using the Facebook tool and for implementing the tool on our website in a secure manner that complies with data protection law. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g. requests for information) regarding the data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

Additional information on the protection of your privacy can be found in Facebook's data protection policy at: https://de-de.facebook.com/about/privacy/.

You can also deactivate the remarketing function "Custom Audiences" under "Ad settings" at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. This requires you to be logged in to Facebook.

If you do not have a Facebook account, you can deactivate usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

Criteo

This website uses functions of Criteo. The provider is Criteo SA, 32 Rue Blanche, 75009 Paris, France (hereinafter referred to as "Criteo").

Criteo is used to display interest-based advertisements to you within the Criteo advertising network. Your interests are determined on the basis of your previous usage behaviour. For example, Criteo records which products you have viewed, added to your shopping basket or purchased. Further details about the data collected by Criteo can be found here:

https://www.criteo.com/de/privacy/how-we-use-your-data/.

To be able to show you interest-based advertising, we or other Criteo partners must be able to recognise you. For this purpose, a cookie is stored on your end device or a comparable identifier is used that links your user behaviour to a pseudonymous user profile. Further details can be found in Criteo's privacy policy at:

https://www.criteo.com/de/privacy/.

Your personal data and the Criteo cookies stored in your browser are stored for a maximum of 13 months from the date of collection.

Where corresponding consent has been obtained, the aforementioned service is used exclusively on the basis of Art. 6(1)(a) GDPR and Section 25 TTDSG. The consent can be revoked at any time. If no consent has been obtained, this service is used on the basis of Art. 6(1)(f) GDPR; the website operator has a legitimate interest in targeted advertising measures.

Criteo and we are joint controllers within the meaning of Art. 26 GDPR. A joint processing agreement has been concluded between Criteo and us, the main contents of which are described by Criteo under the following link:

https://www.criteo.com/de/privacy/how-we-use-your-data/.

 

6. Newsletter

Newsletter data

If you want to receive the newsletter offered on our website, you must provide us with a valid e-mail address along with information that allows us to verify that you are the owner of the specified e-mail address and consent to the delivery of the newsletter. Additional data is not collected or only collected on a voluntary basis. We use this data solely for sending you the requested information and do not pass it on to third parties.

The data entered in the newsletter subscription form is processed exclusively on the basis of your consent pursuant to Art. 6(1)(a) GDPR. You can revoke your consent to the storage of your data and e-mail address, as well as its use to send out the newsletter, at any time – e.g. via the "Unsubscribe" link in the newsletter. The legality of any completed data processing operations remains unaffected by the revocation.

The data that you provide to us for the purpose of the newsletter subscription is archived by us until you unsubscribe from the newsletter either with us or with the newsletter service provider. The data will be deleted from the newsletter distribution list upon cancellation of your newsletter subscription or when the original purpose no longer applies. We reserve the right to delete or block e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest pursuant to Art. 6(1)(f) GDPR.

Any data that we have stored for other purposes remains unaffected.

Following your removal from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist insofar as this is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and is not merged with other data. This serves both your interest and our own interest in complying with the legal requirements for sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). Storage in the blacklist is not limited in time. You can object to this storage if your interests outweigh our own legitimate interests.

The newsletter is sent via the marketing service provider Emarsys eMarketing Systems GmbH. Further information can be found in the marketing service provider's privacy policy.

Emarsys operates by setting cookies and tracking pixels. After obtaining your consent to receive our newsletter by completing the double opt-in process and if you have accepted our cookies, your data that is collected via the Emersys cookies will be compiled into a user profile, which can be assigned to you via the e-mail address provided during registration. The data collected in this way is used to personalise your newsletter. Products and articles visited, your browsing history and the date and time of your visit to the homepage are analysed along with the browser and platform used. In addition, we use Emarsys to analyse the success of our newsletters, i.e. whether the newsletters sent are opened and used, how many users an e-mail was sent to, whether e-mails were rejected and whether users unsubscribed from the list after receiving an e-mail. These analyses help us to recognise the reading habits of our users and to tailor our content to them or to send different content according to the interests of our users. Unfortunately, objecting only to the newsletter success measurement is not possible, and the entire newsletter subscription must be cancelled instead. We store the data collected with Emarsys for as long as is necessary for the purpose for which it was collected or at the latest until the user revokes their consent to the data processing. Your data will not be passed on to third parties. Subscribing to the newsletter is voluntary, and the data is processed on the basis of your consent pursuant to Art. 6(1)(a) GDPR.

Within the framework of the legal permission according to Section 7(3) UWG, Jungheinrich PROFISHOP is entitled to use the e-mail address that you provided when purchasing a chargeable service for direct advertising of its own, similar products or services. If you no longer wish to receive advertising for similar products or services, you can object to the corresponding use of your e-mail address at any time without incurring any costs other than the usual transmission costs at the basic tariffs. You can unsubscribe by clicking on the unsubscribe link contained in every mailing or using our unsubscribe form for our product recommendations.

 

7. Plug-ins and tools

YouTube enhanced data protection mode

This website uses videos from the YouTube website. The website is operated by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

We use YouTube in enhanced data protection mode. According to YouTube, this mode has the effect that no information about visitors to the YouTube website is saved before they watch a video. However, the transfer of data to YouTube partners is not necessarily excluded in this enhanced data protection mode. For example, YouTube establishes a connection to the Google DoubleClick network, regardless of whether or not you watch a video.

As soon as you start a YouTube video on this website, a connection to the YouTube servers is established. The YouTube server is then informed about which of our pages you have visited. If you are logged in to your YouTube account, this allows YouTube to assign your browsing activity directly to your personal profile. You can prevent this by logging out of your YouTube account.

Furthermore, after you have started a video, YouTube can store various cookies on your device or employ similar recognition technologies (e.g. device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to generate video statistics, improve the user experience and prevent fraudulent activities.

Starting a YouTube video may trigger other data processing operations over which we have no influence.

We use YouTube to enhance the appearance of our online presence. This represents a legitimate interest within the meaning of Art. 6(1)(f) GDPR. Where a corresponding consent has been obtained, the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

Additional information about data protection at YouTube can be found in the corresponding privacy policy at: https://policies.google.com/privacy?hl=de.

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter referred to as "reCAPTCHA") on this website. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of reCAPTCHA is to establish whether the data input on our website (e.g. in a contact form) is made by a human or by an automated program. To this end, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor accesses the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website by the website visitor or mouse movements made by the user). The data collected during the analysis is forwarded to Google.

The reCAPTCHA analysis runs entirely in the background. Website visitors are not made aware that an analysis is taking place.

The data is collected and analysed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its web offerings against malicious automated spying and against spam. Where a corresponding consent has been obtained, the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

More information on Google reCAPTCHA can be found in Google's privacy policy and terms of service, which are accessible via the following links:

https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de.

Trusted Shops 

The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops Trustmark and any collected reviews as well as to offer Trusted Shops products to buyers after an order. 

This is necessary to safeguard our legitimate prevailing interest in the optimal marketing of our offer according to Art. 6(1)(1)(f) GDPR. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.
 
When the Trustbadge is called up, the web server automatically saves a server log file containing, for example, your IP address, the date and time of the request, the amount of data transferred and the requesting provider (access data), and documents the call. This access data is not evaluated and is automatically overwritten no later than seven days after the end of your visit to the site.

Additional personal data will be transferred to Trusted Shops only if you have consented to this, if you decide to use Trusted Shops products after completing an order or if you have already registered for use of Trusted Shops products. The contractual agreement made between you and Trusted Shops applies in this case.

Fivetran

We have integrated Fivetran on this website. The provider is Fivetran Inc., 1221 Broadway, Floor 20, Oakland, California 94612, USA (hereinafter referred to as "Fivetran").

Fivetran allows us to perform automated data integration from different data sources. Data is loaded from our database system and sent to our data analysis programs. By default, the data is processed on servers in the EU. Further information can be found in the provider's privacy policy: https://www.fivetran.com/legal/privacy  

 

8. Online marketing and partner programmes

Affiliate programmes on this website

We participate in affiliate partner programmes. With affiliate partner programmes, advertisements from one company (advertiser) are placed on the websites of other companies in the affiliate partner network (publisher). If you click on one of these affiliate ads, you will be taken to the advertised offer. if you then carry out a specific transaction (conversion), the publisher will receive a fee for this. To calculate this commission, the affiliate network operator must be able to identify the ad that has resulted in you seeing the offer and completing the predefined transaction. Cookies or comparable recognition technologies (e.g. device fingerprinting) are used for this purpose.

The data is collected and analysed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the correct calculation of its affiliate remuneration. Where a corresponding consent has been obtained, the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and Section 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's end device (e.g. device fingerprinting) within the meaning of the TTDSG. The consent can be revoked at any time.

We participate in the following affiliate programmes:

AWIN

The operator of the affiliate network is AWIN AG, Eichhornstraße 3, 10785 Berlin, Germany (hereinafter referred to as "AWIN").

AWIN and the publisher are jointly responsible for the data processing performed in the context of the partner program. Their joint obligations have been set out in a joint processing agreement. According to this agreement, you can contact either of the responsible parties with your data protection concerns. The responsible party that you contact first will answer your request. Each of the responsible parties maintains their own data protection information in accordance with Art. 13, 14 and 26 GDPR and takes the necessary measures to protect personal data and to comply with the other GDPR regulations in their company. The joint processing agreement can be viewed in AWIN's general terms and conditions, which can be accessed via the following link:

https://s3.amazonaws.com/docs.awin.com/Legal/Publisher+Terms/2020/DE+Publisher+Terms+GDPR+Annex.pdf.

9. E-commerce and payment providers

Processing of customer and contract data

We collect, process and utilise personal customer and contract data to establish, structure and change our contractual relationships. Personal data regarding the use of this website (usage data) is collected, processed and used only in as far as is necessary to allow the user to utilise or be billed for the service. The legal basis for this is Art. 6(1)(b) GDPR.

The collected customer data will be deleted after completion of the order or termination of the business relationship and expiry of any existing statutory retention periods. Statutory retention periods remain unaffected.

Data transfer upon conclusion of contracts for online shops, retailers and shipment of goods

When you order goods from us, we pass on your personal data to the transport company responsible for delivery and to the payment service provider responsible for processing your payment. We only release data that is needed by the respective service provider to fulfil their task. The legal basis for this is Art. 6(1)(b) GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. If you have given your consent pursuant to Art. 6(1)(a) GDPR, we will pass on your e-mail address to the transport company responsible for delivery so that they can inform you by e-mail about the shipping status of your order; you can revoke your consent at any time.

Credit checks

If a purchase is made on account or using another payment method that requires us to extend credit, we may choose to carry out a credit check (scoring). For this purpose, we will transmit the data you have entered (e.g. name, address, age or bank details) to a credit reference agency. The likelihood of a payment default is determined on the basis of this data. In the event of an excessive risk of non-payment, we can refuse the relevant payment method.

The credit check is performed on the basis of contractual fulfilment (Art. 6(1)(b) GDPR) and to avert non-payment (legitimate interest pursuant to Art. 6(1)(f) GDPR). If consent has been obtained, the credit check is performed on the basis of this consent (Art. 6(1)(a) GDPR); the consent can be revoked at any time.

Payment services

We use payment services from third-party companies on our website. When you make a purchase from us, your payment data (e.g. name, payment amount, account details, credit card number) will be processed by the payment service provider for the purpose of payment processing. These transactions are subject to the relevant contractual and data protection provisions of the respective provider. The payment service providers are used on the basis of Art. 6(1)(b) GDPR (contract fulfilment) and in the interest of a smooth, convenient and secure payment process (Art. 6(1)(f) GDPR). Insofar as your consent is requested for certain actions, Art. 6(1)(a) GDPR is the legal basis for data processing; consent can be revoked at any time for the future.

We use the following payment services and/or payment service providers on this website:

PayPal

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter referred to as "PayPal").

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here:

https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

Details can be found in PayPal's privacy policy:

https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

Klarna

The provider is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as "Klarna"). Klarna offers a range of payment options (e.g. hire purchase). If you choose to pay with Klarna (Klarna checkout solution), Klarna will collect various personal data from you. Klarna uses cookies to optimise the use of the Klarna checkout solution. Details on the use of Klarna cookies can be found here: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.

Further details can be found in Klarna's privacy policy under the following link: https://www.klarna.com/de/datenschutz/.

Mastercard

The provider if this payment service is Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (hereinafter referred to as "Mastercard").

Mastercard may transfer data to its parent company in the USA. The data transfer to the USA is based on Mastercard's Binding Corporate Rules. Details can be found here: https://www.mastercard.de/de-de/datenschutz.html and https://www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf.

VISA

The provider of this payment service is Visa Europe Services Inc., London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (hereinafter referred to as "VISA").

The United Kingdom is considered a safe third country under data protection law. This means that the United Kingdom has a level of data protection that is equivalent to the level of data protection in the European Union.

VISA may transfer data to its parent company in the USA. The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here:

https://www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zu-zustandigkeitsfragen-fur-den-ewr.html.

Further information can be found in VISA's privacy policy: https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.

Novalnet

The provider of this payment service is Novalnet AG Zahlungsinstitut (ZAG), Feringastraße 4, 85774 Unterföhring, Germany (hereinafter referred to as "Novalnet").

Further details can be found in Novalnet's privacy policy under the following link: https://www.novalnet.de/datenschutz.

 

10. Our social media presence

This data protection declaration applies to the following social media pages

• https://www.facebook.com/Jungheinrichshop
• https://www.linkedin.com/company/jungheinrich-profishop/
• https://www.youtube.com/user/JungheinrichSHOP

Data processing by social networks

We maintain publicly accessible profiles on social networks. The particular social networks that we use can be found below.

Social networks such as Facebook, Twitter etc. can generally analyse your user behaviour comprehensively when you visit their website or a website with integrated social media content (e.g. "like" buttons or advertising banners). Visiting our social media pages triggers numerous processing operations relevant to data protection. These are explained in detail below.

If you are logged in to your social media account and visit our social media presence, the operator of the social media portal can assign this visit to your user account. In certain circumstances, your personal data may also be recorded even if you are not logged in or do not have an account with the respective social media portal. In this case, the data is collected, for example, using cookies that are stored on your end device or by recording your IP address.

The operators of social media portals can use data collected in this way to create user profiles containing your preferences and interests. This enables interest-related advertising to be displayed inside and outside the respective social media presence. If you have an account with the relevant social network, interest-based advertising can be displayed on all devices on which you are or were logged in.

Please also note that we cannot track all processing operations on the social media portals. Depending on the provider, further processing operations may be carried out by the operators of the social media portals. Details regarding this can be found in the terms of use and data protection provisions of the respective social media portals.

Legal basis

Our social media pages are designed to ensure the broadest possible presence on the Internet. This represents a legitimate interest within the meaning of Art. 6(1)(f) GDPR. The analysis processes initiated by the social networks may be based on different legal bases, which must be stated by the operators of the social networks (e.g. consent within the meaning of Art. 6(1)(a) GDPR).

Controller and assertion of rights

When you visit one of our social media pages (e.g. Facebook), we are jointly responsible with the operator of the social media platform for the data processing operations triggered by this visit. You can assert your rights (information, correction, deletion, restriction of processing, data portability and complaint) both against us and against the operator of the respective social media portal (e.g. against Facebook).

Please note that despite our joint responsibility with the social media portal operators, we do not have full control over the data processing operations of the social media portals. Our options depend to a large extent on the corporate policy of the respective provider.

Storage duration

The data collected directly by us via the social media presence is deleted from our systems as soon as you request that we delete it, you revoke your consent to its storage or the purpose for data storage no longer applies. Cookies that have been saved remain on your device until you delete them. Mandatory statutory provisions – in particular retention periods – remain unaffected.

We have no influence on the storage period of your data that is stored by the operators of social networks for their own purposes. For details, please consult the information provided by the operators of the social networks directly (e.g. in their privacy policy, see below).

Your rights

You have the right to obtain information regarding the origin, recipient and purpose of your stored personal data free of charge and at any time. You also have the right to object, to data portability and to lodge a complaint with the competent supervisory authority. Moreover, you can request the correction, blocking, deletion and, under certain circumstances, the restriction of the processing of your personal data.

Social networks in detail

Facebook

We have a profile on Facebook. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (hereinafter referred to as "Meta"). According to META, the collected data is also transferred to the USA and other third countries.

We have concluded a joint processing agreement (Controller Addendum) with Meta. This agreement defines which data processing operations we or Meta are responsible for when you visit our Facebook page. You can view this agreement at the following link: https://www.facebook.com/legal/terms/page_controller_addendum.

You can adjust your advertising settings yourself in your user account. To do so, click on the following link and log in: https://www.facebook.com/settings?tab=ads.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.

Details can be found in Facebook's privacy policy: https://www.facebook.com/about/privacy/.

LinkedIn

We have a profile on LinkedIn. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland. LinkedIn uses advertising cookies.

If you would like to disable LinkedIn advertising cookies, please use the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

The transfer of data to the USA is based on the Standard Contractual Clauses of the EU Commission. Details can be found here: https://www.linkedin.com/legal/l/dpa and https://www.linkedin.com/legal/l/eu-sccs.

Details on how the provider handles your personal data can be found in the LinkedIn privacy policy: https://www.linkedin.com/legal/privacy-policy.

YouTube

We have a profile on YouTube. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Details on how the provider handles your personal data can be found in the YouTube privacy policy: https://policies.google.com/privacy?hl=de.